We may collect these types of personal information directly from you or from third parties.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
The type of sensitive information we may collect about you includes:
As a patient: your health information such as medication prescriptions, imaging, test results, the clinical letters provided by a doctor.
As a doctor or pharmacist: information about your criminal history and working with children check.
We will not collect sensitive information about you without your consent, unless required or authorised by law.
Where you consent, your sensitive information may only be used and disclosed for the primary purpose for which it was collected and for reasonably expected purposes directly relating to the primary purpose for which the sensitive information was collected such as:
Sensitive information may also be used or disclosed if otherwise permitted, required or authorised by law.
We may collect, hold, use and disclose personal information for the following purposes:
We may disclose personal information to:
Disclosure overseas: We may disclose personal information overseas. The countries to which we send personal information for the purposes listed above may not have the same privacy laws as Australia. If we disclose your personal information to third parties in other countries we will perform those disclosures in accordance with the requirements of applicable law.
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Restrict and unsubscribe: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. You may also unsubscribe from our email database or opt-out of marketing communications by using the opt-out facilities provided in the communication.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and aim to respond to you within 1 month of receipt of your complaint, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the relevant authority.