Pharmacy 

What is a pharmacy? 

A pharmacy is a medical facility that supplies prescription and non-prescription medications and offers guidance on how to use them safely and appropriately. A pharmacy may offer health services depending on the pharmacy and the resources accessible in your area.  

How does a pharmacy work?  

When you take a prescription to a pharmacy, a pharmacist or a pharmacy team member checks it before dispensing the medicine.  

The process may include:

1. Checking the medicine and dose.  

2. Reviewing pertinent prescription data.  

3. Checking for potential medication interactions.  

4. Preparing or dispensing the medicine.  

5. Explaining how to use it.  

6. Providing advice about side effects and precautions.  

Pharmacists can also advise you on common health concerns and when you should consult a doctor.  

What services do pharmacies provide?  

Depending on the pharmacy, services may include:  

1. Providing medications prescribed by a doctor (if clinically appropriate) 

2. Providing over-the-counter medications.  

3. Helping you use your medications correctly  

4. Supporting medication management.  

5. Vaccination services.  

6. Health checks (like BP, Temp, Weight, Sugar level)  

7. Offering certain pharmacy-based healthcare options.  

8. Helping with quitting smoking  

9. Assisting with the management of minor health issues.  

10. Managing electronic prescriptions.  

Services vary between pharmacies, so check with your local pharmacy about what they offer.

Who works in a pharmacy?  

A pharmacy may include:

1. Pharmacists: Registered healthcare professionals who distribute medications and offer advice.  

2. Pharmacy technicians: Pharmacy technicians help customers and support the day-to-day running of the pharmacy.  

3. Pharmacy assistants: Pharmacy assistants help in the day-to-day operations of the pharmacy.  

4. Other pharmacy staff: Other staff may assist with administration, stock and customer service.  

Types of pharmacies 

Common types include:  

1. Community pharmacy: Community pharmacies offer medications and health services directly to the community.  

2. Hospital pharmacies: Provide medications to patients and support healthcare teams.  

3. Compounding pharmacies: Help create specialised medications in specific forms.  

4. Online pharmacies: Offer pharmacy services through online platforms, in accordance with Australian laws and regulations.  

Pharmacy vs chemist vs hospital pharmacy  

Note: When seeking care for urgent needs, telehealth can complement in-person pharmacy visits, though some conditions require a physical examination   

When should you visit a pharmacy?  

You may visit a pharmacy if you:  

1. Need to collect a prescription.  

2. Have questions about a medication.  

3. Need guidance on a simple health issue.  

4. Need an over-the-counter medication.  

5. Need help using a medicine correctly.  

6. Want to ask about available pharmacy health services.  

7. Need advice about whether you should see a GP.  

If you experience severe, worsening, or life-threatening symptoms, call 000 immediately or attend your nearest Emergency Department (ED). Examples include chest pain, breathing difficulties, or severe allergic reactions. 

How to get medicines from a pharmacy  

1. Get a prescription if needed: A doctor or other authorised prescriber may issue one following a clinical assessment and based on the practitioner’s professional judgement.  

2. Select a pharmacy: Take your prescription to a pharmacy to get your medicine.  

3. Provide your prescription: This might be a paper or electronic prescription (eScript).  

4. Speak with the pharmacist: They may verify your information and ask important questions.  

5. Collect your medication: The pharmacist will provide the medication and explain how to use it as needed.  

6. Follow the instructions: Take or use the medication as indicated.  

Things to know before visiting a pharmacy  

Before visiting a pharmacy:  

1. Take your prescription or eScript token, if you have one.  

2. Know the names of the medications you’re currently taking.  

3. Inform the pharmacist about any relevant allergies.  

4. Mention any concerns you have about negative consequences.  

5. Ask if you’re unsure how to use a medicine.  

6. Check the pharmacy’s opening hours.  

7. Ask whether they provide the service you need.  

Health Information Disclaimer: This content is for general information purposes only and does not replace professional medical advice, diagnosis or treatment. Hola Health can assist with telehealh doctor consultations, health management and referrals, but is not an emergency service. For medical emergencies, call 000. Telehealth is a convenient option for appropriate healthcare needs and can complement in-person care. However, telehealth may not be suitable for every condition. Some patients may require an in-person assessment, physical examination, testing, or emergency care.