An online doctor consultation enables patients to remotely consult with a doctor via video call. This option is ideal when a physical examination isn’t required or when the patient cannot visit a clinic in person. You can use a computer, tablet, or smartphone or any device with a camera, microphone and internet connection to connect with a doctor online. During the consultation, the doctor may ask you questions, understand your medical concerns, and recommend treatments or medications. You can also ask questions and get medical advice from the comfort of your home. Telehealth Appointments are a convenient way to access healthcare in Australia, especially if you’re unable to visit a doctor’s office in person.

During a doctor’s appointment online, you can discuss your medical concerns with your partner practitioner. This includes sharing your symptoms, past medical history and any health-related information to help your doctor understand your condition. Based on this, the practitioner will provide medical advice and may issue medical certificates, eScripts (online scripts), or referrals if necessary.   

You can book an appointment with a telehealth doctor using our secure online platform for a non-emergency illness. Simply select the type of consultation you need and proceed to make the payment through our secure payment gateway. Once payment is completed, you’ll be able to connect with a doctor online within 15 minutes.   

Yes, an online GP in Australia can give prescriptions online provided they comply with Australian legislation. We are a conformant software provider recognised by the government of Australia, ensuring that any prescriptions issued through our service are valid and legitimate. If the doctor deems that a prescription is necessary during the telehealth consultation, they will send it to you via SMS for your convenience.   

We operate 24 hours a day and 7 days a week. We make healthcare accessible via telehealth consultations in Australia around-the-clock. 

If you miss the call from the online doctor, the support team will contact you to troubleshoot the issue and reconnect the patient to the doctor. Alternatively, you can contact support@hola.health for any queries regarding your consultation.  

After your online doctor appointment, you will receive medical advice tailored to your underlying medical condition. Our online doctors will prescribe medication if necessary or issue a medical certificate if deemed appropriate. Depending on your condition, the consultation may also lead to a referral to a specialist or recommend pathology and radiology tests for further investigation.  

The telehealth appointment for general consultation is not covered by Medicare. Appointments for mental health are fully bulk billed and are 100% covered by Medicare.

Our online GPs and doctors offer round-the-clock medical services to help you with your healthcare needs:

• You can get advice on various health concerns from the comfort of your home through telehealth consultation.
• Request online prescriptions for your medication. If you’re eligible, you’ll receive a digital token through email or SMS, or your prescription can be sent directly to your chosen pharmacy.
• If you need time off work or school, a healthcare practitioner can provide medical certificates online for sick leave or caring responsibilities. You can get a single day or multi-day medical certificate for up to 7 days via a doctor consult.
• If you need to see a specialist, your telehealth partner practitioner can issue a referral for the required specialist such as a paediatrician, cardiologist, nephrologist, endocrinologist, gynaecologist etc.

• • You can also get referrals for blood tests, pathology tests, radiology tests or other diagnostic tests without having to visit in person. You can also get a referral for an MRI or an X-ray, if required.

Finding an after-hours doctor for your illness is simple with Hola Health, available 24/7. Licensed Australian GPs are accessible online at any time. If your illness is mild to moderate and doesn’t necessitate an emergency department visit, you can easily see a doctor within 15 minutes, any time of the day or night.

Telehealth services are bulk billed if the patient has visited the doctor or the hospital, anytime within 12 months before the online doctor consultation. Telehealth services such as online GP Consult, online medical certificates, Online scripts, and referrals are not bulk billed at Hola Health. Mental health treatment plans are 100% Medicare bulk billed at Hola Health.

The provision of any prescriptions is at the discretion of the doctor who determines the best course of action. Doctors are unable to prescribe Schedule 8 medicines and Schedule 4D medicines via a telehealth consultation.

Schedule 8 and Schedule 4D medicines include but not exclusively;
S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol and Pethidine.
Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem and Zopiclone.