Telehealth Appointments with Australian Registered Online Doctors

A telehealth doctor appointment enables patients to consult with a doctor via video consultation remotely. You can use a computer, tablet, or smartphone or any device with a camera, microphone and internet connection to connect with a doctor online. During an online GP appointment, you may be asked questions to understand your medical concerns and recommend treatments or medications. You can also ask questions and get medical advice. Telehealth appointments are a convenient way to access health services in Australia, especially if you’re unable to visit a doctor’s office for face-to-face consultation. With Hola Health, get 24/7 access to telehealth doctors and health practitioners, even on a public holiday. Whether it is video consultation, pharmacy delivery or specialist referrals, no need to visit a medical centre nearby, simply connect with qualified practitioners in 15 minutes.

During a telehealth appointment, you can discuss your medical concerns with your health practitioner. This includes sharing your symptoms, past medical history and any health-related information to help your doctor understand your condition.  Based on this, the medical practitioner will provide medical advice and may issue an online doctor’s certificate, eScripts (online scripts), or online referral letters if necessary.

You can book an appointment with a telehealth doctor using our secure online platform for a non-emergency illness. Simply select the type of consultation you need and proceed to make the payment through our secure payment gateway. Once payment is completed, you’ll be able to connect with a doctor online within 15 minutes.

Yes, an online GP in Australia can give prescriptions online provided they comply with Australian legislation. If the doctor deems that a prescription is necessary during the telehealth consultation, they will send it to you via SMS for your convenience.  

We operate 24 hours a day and 7 days a week. We make healthcare accessible via telehealth consultations in Australia around-the-clock.

If you miss the call from the online doctor, the support team will contact you to troubleshoot the issue and reconnect the patient to the doctor. Alternatively, you can contact support@hola.health for any queries regarding your consultation. 

After your online doctor appointment, you will receive medical advice tailored to your underlying medical condition. Our online doctors or nurse practitioners will prescribe medication if necessary or issue a medical certificate online if deemed appropriate. Depending on your condition, the consultation may also lead to a referral to a specialist or recommend pathology and radiology tests for further investigation. 

The telehealth appointment for general consultation is not covered by Medicare. Appointments for mental health are fully bulk billed and are 100% covered by Medicare. 

• You can get advice on various health concerns from the comfort of your home through telehealth consultation.
• Request online prescriptions for your medication. If you’re eligible, you’ll receive a digital token through an SMS.
• Request an online dr certificate for sick leave for work/school or for a carer’s leave with ease. You can request a single day certificate or multi-day medical certificate for up to 7 days via a doctor consultation.
• If you need to see a specialist, your telehealth medical practitioner can issue an online referral letter for the required specialist such as a paediatrician, cardiologist, nephrologist, endocrinologist, gynaecologist etc.
• You can also request online referrals for blood tests, pathology tests, radiology tests or other diagnostic tests without having to visit in person.

Finding an after-hours doctor for your illness is simple with Hola Health, available 24 hours. Licensed Australian GPs are accessible online at any time. If your illness is mild to moderate and doesn’t necessitate an emergency department visit, you can easily see a doctor within 15 minutes, any time of the day or night.

Telehealth services such as online GP consult, online medical certificates, online scripts, and referrals are not bulk billed at Hola Health. Mental health treatment plans are 100% Medicare bulk billed.  

The provision of any prescriptions is at the discretion of the doctor who determines the best course of action. Medical practitioners are unable to prescribe Schedule 8 medicines and Schedule 4D medicines via a telehealth consultation.

Schedule 8 and Schedule 4D medicines include but not exclusively; 

S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol and Pethidine. 

Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem and Zopiclone.