Telehealth Appointments with Australian Registered Online Doctors
Get 24-hour access to AHPRA-registered Australian doctors or health practitioners in 15 minutes via telehealth appointments, available 24/7.

Registered Australian General Practitioners

Within 15 minutes, 24/7

100% online & secure

400K+ Aussie customers

Over 1M consults

Highly-rated telehealth service
Telehealth appointments are available for
General consultation (short)
Talk to a registered health practitioner for brief medical consultation via video call. Available: 24/7.
From $39
up to 8 mins consultGeneral consultation (long)
Connect with an AHPRA-accredited health practitioner for an in-depth consultation via video call. Available: 24/7.
From $49
up to 15 mins consult
Specialist referrals
Consult an AHPRA-accredited medical practitioner about your specialist referral needs. Available: 24/7.
From $39
up to 8 mins consultMedical certificates
From $14.90
for a single-day certificate
Online referrals
From $39
up to 8 mins consult
Mental health treatment plan
Fully bulk billed for Medicare card holders. A $63 hold is placed on the credit card & refunded post-consultation.
100% bulk billed
20 mins consultHow telehealth appointments work?
Choose appointment type & fill in details.
Add payment details. (No hidden fee or surprises)
Talk to an Australian practitioner within 15 minutes.
If approved, instantly receive your script, certificate or referral via SMS/email.
Do you have any more questions?
From Telehealth NSW, QLD, VIC, WA to SA, ACT, TAS, NT, Australians frequently have inquiries about their first online GP consultation. Feel free to explore our FAQ section below.
What is a telehealth appointment in Australia?
A telehealth doctor appointment enables patients to consult with a doctor via video consultation remotely. You can use a computer, tablet,or smartphone or any device with a camera, microphone and internet connection to connect with a doctor online. During an online GP appointment, you may be asked questions to understand your medical concerns and recommend treatments or medications. You can also ask questions and get medical advice. Telehealth appointments are a convenient way to access health services in Australia, especially if you’re unable to visit a doctor’s office for face-to-face consultation.
With Hola Health, get 24/7 access to AHPRA-registered doctors and health practitioners, even on a public holiday. Whether it is video consultation, pharmacy delivery or specialist referrals, no need to visit a medical centre nearby, simply connect with qualified practitioners in 15 minutes.
What can I speak to a Health Practitioner about?
During a telehealth appointment, you can discuss your medical concerns with your health practitioner. This includes sharing your symptoms, past medical history and any health-related information to help your doctor understand your condition. Based on this, the medical practitioner will provide medical advice and may issue an online doctor’s certificate, eScripts (online scripts), or online referral letters if necessary.
How can I book an appointment with doctors online for an illness?
You can book an appointment with a telehealth doctor using our secure online platform for a non-emergency illness. Simply select the type of consultation you need and proceed to make the payment through our secure payment gateway. Once payment is completed, you’ll be able to connect with a doctor online within 15 minutes.
Can an online GP give prescriptions or scripts online?
Yes, an AHPRA-accredited medical practitioner in Australia can issue instant scripts online if they comply with Australian legislation. If the doctor deems a prescription is necessary during the telehealth consultation, they will send it to you via SMS for your convenience.
What are your hours of operation?
We operate 24 hours a day and 7 days a week. We make healthcare accessible via telehealth consultations in Australia around-the-clock.
What if I miss the call from my Health Practitioner?
If you miss the call from the online doctor, the support team will contact you to troubleshoot the issue and reconnect the patient to the doctor. Alternatively, you can contact support@hola.health for any queries regarding your consultation.
When will I receive an outcome from my online consultation with the dr?
After your online doctor appointment, you will receive medical advice tailored to your underlying medical condition. Our online doctors or nurse practitioners will prescribe medication if necessary or issue a medical certificate online if deemed appropriate. Depending on your condition, the consultation may also lead to a referral to a specialist or recommend pathology and radiology tests for further investigation.
Are online doctor appointments covered by Medicare?
The telehealth appointment for general consultation is not covered by Medicare. Appointments for mental health are fully bulk billed and are 100% covered by Medicare.
What can an online doctor do for me?
Our online GPs and doctors offer round-the-clock medical services to help you with your healthcare needs:
- You can get advice on various health concerns from the comfort of your home through telehealth consultation.
- Request online prescriptions for your medication. If you’re eligible, you’ll receive a digital token through an SMS.
- Request an online dr certificate for sick leave for work/school or for a carer’s leave with ease. You can request a single day certificate or multi-day medical certificate for up to 7 days via a doctor consultation.
- If you need to see a specialist, your telehealth medical practitioner can issue an online referral letter for the required specialist such as a paediatrician, cardiologist, nephrologist, endocrinologist, gynaecologist etc.
- You can also request online referrals for blood tests, pathology tests, radiology tests or other diagnostic tests without having to visit in person.
How can I find a doctor who sees patients after hours?
Finding an after-hours doctor for your illness is simple with Hola Health, available 24 hours. Licensed Australian GPs are accessible online at any time. If your illness is mild to moderate and doesn’t necessitate an emergency department visit, you can easily see a doctor within 15 minutes, any time of the day or night.
Is telehealth bulk billed in Australia?
Telehealth services such as online GP consult, online medical certificates, online scripts, and referrals are not bulk billed at Hola Health. Mental health treatment plans are 100% Medicare bulk billed.
What can't be prescribed via telehealth appointments?
The provision of any prescriptions is at the discretion of the doctor who determines the best course of action. Medical practitioners are unable to prescribe Schedule 8 medicines and Schedule 4D medicines via a telehealth consultation.
Schedule 8 and Schedule 4D medicines include but not exclusively;
S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol and Pethidine.
Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem and Zopiclone.
With an average star rating of 4.2
Fantastic service to have. Saves a lot of time by not having to physically attend a medical clinic. When you’re unable to get a clinic appointment or are feeling unable to attend this option is fabulous.Enabling people to stay at home is a definite win for infection control.The service is something I will use when needed again.The Dr was also understanding.
– Thelma Barnes
I had an excellent experience with Hola Health! The service was incredibly easy to use, efficient, and extremely convenient. From start to finish, everything was seamless, making my healthcare needs hassle-free. I highly recommend Hola Health for their top-notch service.
– Marie Livesey
Hola Health gave me ease easy online access to GP. After consultation, a medical certificate was issued for verified condition. GP had a pleasant approach. 15 minute ~ short wait time. Reasonable pricing. Convenient service.
– Steve Davis
Need an instant consult with a doctor online?
Get 24-hour access to online doctor consultations via telehealth appointments. Connect with AHPRA-accredited health practitioners for medical advice, online medical certificates, scripts, and referrals—all within 15 minutes.
Online referrals
Learn about the process of online referrals or book a standard GP consultation to discuss your pathology, radiology, or other specialist referral needs.
Conditions we treat
Why use Hola’s telehealth appointment
With our telehealth appointments, you can consult a doctor about almost anything – from managing chronic conditions to addressing specific concerns. This also includes obtaining medical certificates, doctor’s referrals, new and renewed scripts, and more—all from the comfort of your home.
Benefits of telehealth Doctors in Australia:
- Consult from anywhere – Our doctors provide round-the-clock service to ensure you stay healthy. See a real doctor from the comfort of your own home/office, offering convenience, privacy, & accessibility. No need to travel. Request on-demand telehealth appointments with registered, real doctors or nurse practitioners whether from anywhere in Australia.
- Consult anytime – Our online doctors are available 24/7, ensuring there is access to healthcare every time you need it. You can now speak to a telehealth doctor after hours or on weekends. You can request a script online, a medical certificate or a referral online anytime and from anywhere.
- Quick response time – Access healthcare promptly without delays or wait times. Our online doctors and nurse practitioners are available 24/7 and can see patients within 15 minutes, providing quality healthcare from the comfort of your home. Request instant scripts, online referrals , and medical certificate online promptly, anytime, day or night.
- Safe & secure – Your personal information is kept private and confidential. We strictly adhere to the Australian Privacy Principles, ensuring the highest standards of privacy protection. Your data is stored on encrypted servers located in Australia. The enterprisegrade encryption protocols encrypt all patient data, providing an additional layer of security.
Benefits of telehealth appointment for travelling Australians
On-demand telehealth appointments provide an efficient healthcare option for Australians on the move.
- Accessibility: Individuals can obtain medical advice or prescriptions from any location in Australia with internet access.
- Time efficiency: Travelers can forgo the search for nearby clinics and the inconvenience of waiting in line.
- Urgent support: Users can receive prompt medical advice for minor health issues, travel-related concerns, or medication renewals. Note that telehealth is not suitable for emergencies requiring immediate in-person care.
- Flexible appointment scheduling: Individuals can arrange healthcare consultations that align with their travel schedules.
- Specialised services: Patients can secure referrals , receive travel-related health guidance, or obtain multi-day medical certificates remotely.
When to book a telehealth appointment before travel?
It is advisable to consult a doctor four to six weeks before your trip. This timeframe allows for the completion of vaccination regimens, as some vaccines require multiple doses administered over several weeks. Consulting a GP in advance gives your immune system enough time to build defences against specific diseases that may be prevalent in your travel destination. A doctor can provide personalised guidance on potential health risks at your destination and recommend preventive strategies. If your trip is last minute, an on-demand telehealth appointment can still be beneficial. A doctor can provide essential health advice and prescribe necessary medications quickly.
When to book a telehealth appointment during travel within Australia?
Consulting a doctor while travelling is important if you experience persistent or worsening symptoms such as fever, severe diarrhoea, vomiting, or skin rashes. If you develop respiratory issues, including difficulty breathing or a prolonged cough, seeking medical advice through a telehealth appointment can help address the concern without disrupting your trip. It is also advisable to consult a doctor if you notice signs of dehydration or infections, including insect bites or wounds that do not heal properly.
When to book a telehealth appointment after travel?
It is important to see a doctor after your trip if you experience persistent health concerns such as fever, fatigue, diarrhoea, or respiratory difficulties. If you develop signs of infection, including rashes, swelling, or persistent pain, consulting a doctor can help diagnose and treat the issue promptly. You should also book a telehealth appointment if you experience symptoms linked to diseases common in your travel destination, such as malaria or dengue fever. A telehealth appointment can help you address post-travel health concerns without delay, ensuring you receive the right treatment and guidance from a qualified doctor.
What should I know before my telehealth visit?
To ensure a smooth telehealth appointment, consider the following:
- Ensure technology compatibility: Check that your device supports the telehealth platform, whether it’s a video call or phone consultation. A stable internet connection is essential for an uninterrupted session.
- Prepare your health information: Have your medical records, symptoms, lab results, imaging reports, and prescription lists ready to discuss with the doctor. This will help streamline the consultation and ensure accurate advice.
- Select a quiet location: Choose a private, well-lit, and quiet space to conduct your consultation without distractions
What to expect during a virtual doctor appointment?
During your telehealth consultation, you will communicate with a healthcare professional via video. After checking in, the doctor will ask about your medical history, current symptoms, and any health concerns you may have. You may be asked to use your camera to show any visible symptoms, such as a rash or an injury, to help with diagnosis. Based on the evaluation, the doctor will diagnose your condition and recommend treatment options. This could include medications, symptom management advice, or further testing if necessary. After the consultation, the doctor will provide a follow-up plan and issue prescriptions or referrals online, ensuring you get the care you need without delay.
When to use after-hours telehealth
After-hours telehealth is a convenient way to access medical care outside regular clinic hours, including late evenings, weekends, and public holidays. It allows patients to receive medical advice and treatment without waiting for their usual GP. One of the key benefits of after-hours telehealth is addressing minor but urgent health concerns such as flu symptoms, minor wounds, or infections that require prompt medical attention but are not emergencies. It is also useful for obtaining medical advice and prescription refills when waiting for a regular appointment is not an option. For non-critical healthcare needs, after-hours telehealth is ideal for services like medical certificates, laboratory test requests, and radiology referrals. It ensures patients can access necessary documentation and follow-ups without delay. The convenience of after-hours telehealth makes it particularly beneficial when sudden health concerns arise outside standard clinic hours. Whether it’s late at night or over a long weekend, on-demand telehealth appointments provide timely medical assistance. Additionally, after-hours telehealth can help patients avoid long waits at emergency departments for non-urgent issues, ensuring that hospital resources remain available for critical cases while still receiving professional medical care from the comfort of home.
Telehealth appointment vs. face-to-face visits
Telehealth and in-person consultations each have their advantages and limitations, depending on the healthcare needs of the patient. While telehealth provides convenience and accessibility, face-to-face visits remain essential for physical examinations and emergency care. Telehealth is best for minor illnesses, prescriptions, follow-ups, and ongoing care. Face-to-face visits are essential for emergencies, physical exams, and complex medical conditions. But for any medical emergency, please call 000.
Aspect | Telehealth Appointments | Face-to-Face Visits |
Convenience | Access healthcare from home, no travel or waiting times. | Requires visiting a clinic or hospital, which may involve waiting. |
Accessibility | Ideal for patients in remote or underserved areas. | Limited by location and availability of healthcare facilities. |
Timeliness | Shorter wait times for appointments, quicker access to care. | Appointment availability varies; urgent cases may require longer waits. |
Availability | 24/7 access, including after-hours and weekends. | Limited to clinic hours; emergency departments are available 24/7. |
Cost-Effectiveness | Saves on travel costs and time off work. | May involve transportation costs and longer wait times. |
Security | Encrypted platforms ensure patient confidentiality. | In-person interactions are inherently private but may require paperwork. |
Continuity of Care | Supports follow-ups, medication management, and chronic condition monitoring. | Enables direct follow-ups with physical examinations when needed. |
Physical Examinations | Not possible; diagnoses are based on patient reports and visual assessment. | Doctors can conduct physical exams and use medical instruments. |
Diagnostic Procedures | Cannot perform blood tests, imaging, or procedures like pap smears. | Allows for comprehensive tests, including X-rays, MRIs, and lab work. |
Emergency Care | Not suitable for critical conditions or urgent medical needs. | Essential for immediate evaluation, stabilization, and treatment. |
Common Questions About Online Doctors in Australia:
Is there any way to talk to a doctor online for free? While Hola offers affordable consultations, only the mental health care plan service is covered by Medicare for eligible patients and is 100% bulk-billed. All the other online doctor service is priced affordably and we have made sure there are no hidden fees or surprises. Download the FREE Hola Health app today and you’ll be able to chat with a doctor from wherever you are!Can I get a script without seeing a doctor?
At Hola, we take your health seriously. All prescriptions are provided following a consultation with one of our experienced doctors or health practitioners. We do not issue prescriptions without a medical consultation, ensuring the safety and accuracy of your treatment. Get instant scripts within minutes.Is an online doctor in Australia legit?
Yes, all our online doctors are AHPRA-accredited and Australian-registered. They are fully qualified to provide telehealth consultations and follow strict medical standards to ensure you receive professional, safe, and reliable care.What is an online doctor?
An online doctor is a healthcare professional you can consult with via a secure online platform. They offer a range of services, including medical consultations, prescriptions, referrals, and other healthcare needs, all delivered remotely, making healthcare more accessible and convenient.How to get an online doctor certificate?
To obtain an online Dr certificate through Hola, simply fill out an online form for a single-day certificate or book a consultation with one of our local practitioners for multi-day medical certificates. After assessing your condition, the doctor can issue a medical certificate online for work, or any other required purpose. You can submit a request easily through our platform, and your certificate will be issued promptly.What are the benefits of online doctor consultations?
Telehealth services provide convenience, accessibility, and reduced waiting times, allowing Australians to receive medical care from home.How much does an online doctor consultation cost?
The cost varies depending on the platform and service type. Some consultations may be bulk-billed under Medicare, while others may incur an out-of-pocket fee. Hola Health provides bulk- billed mental health care plans online, while all other telehealth services are priced affordably.Benefits of 24/7 online Doctor consultations
- Immediate Medical Attention – Get quick medical advice for non-emergency situations without long waiting times.
- Flexible Appointments – Consult with online doctors outside of traditional office hours, including weekends, evenings, and public holidays.
- Easy Access to Healthcare – Ideal for those in remote or rural areas where medical facilities may be limited.
- Convenience at Your Fingertips – No need to travel or sit in waiting rooms—consult from the comfort of your home, perfect for busy schedules or mobility challenges.
- No Location Restrictions – Connect with doctors from different states, not just those in your local area.
- Cost-Effective Healthcare – Online consultations are often more affordable than in-person visits, saving you time and travel costs.
- User-Friendly Platform – Book and attend video consultations easily from your smartphone, tablet, or computer.
Types of medical services offered by online Doctors in Australia
Online doctor consultations in Australia provide a broad spectrum of medical services, including:- Virtual GP Consultations – Get medical advice and treatment for minor illnesses and injuries.
- Online Prescriptions – Receive electronic prescriptions (eScripts) for medications.
- Specialist Referrals – Obtain referrals to specialists like dermatologists, cardiologists, and psychologists.
- Chronic Disease Management – Access remote monitoring and ongoing care for conditions such as diabetes and hypertension.
- Second Opinions – Seek expert advice on diagnoses and treatment plans.
Impact of Australian Seasons on Online Doctor Services
Australia’s diverse climate affects healthcare needs, making online doctor services a convenient option throughout the year. Seasonal variations can lead to specific health concerns, prompting Australians to seek timely online medical advice.Summer: Heat-Related Health Concerns
The Australian summer (December to February) brings extreme temperatures, increasing the risk of heat-related illnesses. Online doctor services provide crucial support during this time.- Dehydration & Heatstroke: Get hydration tips and early treatment advice.
- Sunburn & Skin Protection: Dermatologists offer guidance on UV protection and skincare.
- Allergy Management: Pollen and dust allergies peak in summer, requiring medical intervention.
Bushfire Season: Respiratory & Skin Issues
Bushfires are common during the warmer months, leading to increased health risks.- Respiratory Concerns: Pulmonologists help manage asthma and smoke-induced breathing difficulties.
- Eye & Skin Irritations: Online consultations offer solutions for eye redness and skin rashes caused by smoke exposure.
Autumn: Seasonal Illnesses & Flu Prevention
From March to May, Australia experiences cooler temperatures, making it an ideal time for flu prevention.- Flu & Colds: Doctors can prescribe antiviral medications and flu vaccines.
- Allergy Management: Pollen levels may still trigger hay fever symptoms.
- Mental Health Support: Seasonal changes can impact mood and energy levels, requiring professional guidance.
Winter: Cold & Respiratory Infections
Winter (June to August) increases the risk of respiratory illnesses, making telehealth services invaluable.- Cold & Flu Treatment: Consult GPs for symptom relief and prevention tips.
- Asthma & Bronchitis Care: Online doctors provide ongoing support for respiratory conditions.
- Skin Dryness & Eczema: Dermatologists recommend effective winter skincare routines.
Spring: Allergies & Skin Conditions
Spring (September to November) sees an uptick in seasonal allergies and skin concerns.- Hay Fever Management: Get personalised treatment plans for pollen allergies.
- Skin Rashes & Eczema: Dermatologists advise on suitable treatments and skincare products.
- Mental Well-being: Changing weather and daylight savings can impact sleep and mood.
Year-round health trends & telehealth benefits
Regardless of the season, online doctors offer support for:- Chronic Disease Management – Regular check-ups for diabetes, hypertension, and heart conditions.
- Mental Health Services – Access psychologists and counsellors for anxiety, depression, and stress.
- Sexual Health & Contraception – Discreet and convenient access to sexual health advice and prescriptions.
- Travel Medicine – Get vaccinations and travel health consultations before trips abroad.
How to maximise Online Doctor services
To ensure a smooth telehealth experience:- Prepare for Consultations: List your symptoms and questions in advance.
- Utilise eScripts & Referrals: Get prescriptions and specialist referrals efficiently.
- Follow-up on Treatment Plans: Book follow-up appointments for continuous care.
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