Hola Health Editorial Policy & Medical Review

Scope of This Policy

This policy applies to all clinical and health-information content published across the Hola Health website, including medical condition guides, service pages, pathology referral descriptions, and our health blog. It does not apply to administrative legal documents or standard terms of service. Note: Any content containing clinical claims, pricing representations, or therapeutic references — including marketing copy — is subject to the same AHPRA, TGA, and ACCC compliance standards described in Section 5.

Who Writes and Reviews Our Content

• Human-Led Writing: All clinical content is drafted by experienced writers in health and doctors in Australia, working to internal briefs and structured templates.
• No AI Clinical Decisions: We do not use Artificial Intelligence (AI) to generate medical diagnostics, treatment pathways, medication dosages, or clinical recommendations. While AI may assist with formatting or text readability, real human writers and doctors write our medical content.
• Rigorous Medical Review: Before publication, every clinical page is reviewed by an active, Australian-registered medical practitioner including Dr Vishnu Gopalan, Chief Medical Officer of Hola Health (registered with the Australian Health Practitioner Regulation Agency and holds Fellowship of the Royal Australian College of General Practitioners.), Dr Nelson Lau and Dr Ammar Al-Ani, (both registered with the Australian Health Practitioner Regulation Agency). You can verify Hola doctors’ registration directly on the AHPRA public register. The reviewing doctor checks for clinical safety, accuracy, and adherence to current Australian healthcare guidelines.

Trusted Clinical Sources We Rely On

When making clinical statements or describing health conditions, we rely exclusively on established Australian and international evidence-based institutions. Where relevant, we link directly to these sources so you can read the original guidelines. Our primary references include:

• Healthdirect Australia: The federally funded national public health information service.
• Therapeutic Goods Administration (TGA): The Australian regulator for medicines and medical devices.
• Royal Australian College of General Practitioners (RACGP): The national body setting the standards for general practice.
• Pharmaceutical Benefits Scheme (PBS): Australian Government frameworks governing medicine listings and healthcare subsidies.
• State and Territory Health Departments: Such as NSW Health or Victoria’s Better Health Channel.
• National Health and Medical Research Council (NHMRC): Australia’s peak body for health and medical research.
• Australian Institute of Health and Welfare (AIHW), public health data
• Australian Department of Health, Disability and Ageing, Medicare, PBS, and public health policy.

What Our Content Is and Is Not

• Our content is educational: It is designed to help you understand common illnesses, preventative health, and how an online doctor can support you.
• It is not a substitute for professional medical advice: The information on this site does not replace an individual consultation with a qualified doctor. Always speak to a healthcare professional for personal assessment, diagnosis, or treatment.
• In an emergency: Telehealth is not for emergencies. If you are experiencing a life-threatening medical crisis, severe pain, or difficulty breathing, call 000 immediately or visit your nearest hospital emergency department. For immediate mental health support, call Lifeline on 13 11 14.

Strict Advertising Compliance (AHPRA, TGA & ACCC)

Hola Health is committed to complying with Australian regulatory standards and actively works to ensure its content meets AHPRA, TGA, and ACCC requirements. Our editorial team ensures:

• No Outcome Guarantees: We never promise specific clinical results or use deceptive terms like “guaranteed cure.”
• No Unsubstantiated Superlatives: We do not use language like “best clinic” or “#1 platform”.
• Hedged, Realistic Language: We communicate healthcare honestly, using accurate phrasing like “this treatment may help” or “your doctor will assess if this is safe for you.”
• No Prescription Drug Advertising (TGA Compliance): We do not feature promotional copy for Schedule 4 (S4) and Schedule 8 prescription-only medications on our public pages.
• Clear Provider Separation (ACCC Compliance): We have taken steps to ensure consumers can identify Hola Health as an independent private telehealth provider — distinct from government health lines or Medicare-funded public services.

How Often Our Content Is Reviewed

To prevent outdated health information from remaining online, we operate on a strict review schedule:

Managing Conflicts of Interest

Hola Health is a commercial telehealth platform. Because we explain the conditions we manage and help with, we have an inherent interest in these medical topics. We manage this transparently by:

• Prioritising patient safety over commercial goals.
• Explicitly advising when an in-person visit, physical examination, or emergency department care is required—even when it means we cannot treat you online.
• Refusing any paid third-party clinical placements or pharmaceutical sponsorships on our informational pages.

Accessibility

We aim for our health content to be readable by a general Australian audience. We use plain-English headings, explain medical terms when they first appear, and keep paragraphs short.

Meet Our Medical & Editorial Review Panel

To give our users and search engines absolute confidence, our clinical content is overseen, reviewed, and approved by Australian medical professionals.