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Hola health is an Australian owned and operated health-tech business, working with Australian accredited health practitioners and pharmacies creating the future of patient centered healthcare.
Any prescriptions, certificates or referrals are required to include all patient details.
Hola health has taken all measures to align with Australian Cyber Security Centre requirement.
All consultations are safe and secure and are performed by Australian accredited health professionals.
Payment is made via credit card via a secure payment gateway. We accept Visa, Mastercard & American Express.
All consults are conducted from the convenience of your mobile phone or desktop computer using either Safari or Chrome browsers.
You’ll need a working mobile phone or desktop computer with a stable internet connection and a front facing camera.
No. Any telehealth consult performed by a doctor who is not the patients regular doctor is not Medicare rebatable.
You aren’t required to provide a Medicare number for our consultation service. However, if you wish to receive an e-script you will need to provide a Medicare number. The Australian Government rules regarding telehealth requires the collection of either a valid Medicare or IHI number.
If you do not have a valid Medicare card, you will be required to obtain a Individual Health Identifier (IHI) via https://www.servicesaustralia.gov.au/individual-healthcare-identifiers
No. Backdated certificates cannot be provided, and any certificates provided cannot list any patient conditions due to privacy policy restrictions.
Yes. You can get a mental health care plan with Hola Health. Read more here – Mental Health Care Plans. 100% Bulk Billed – Hola Health
Hola health cannot provide results directly to patients, however patients should provide the details of their nominated GP to the attending clinics to ensure that results are sent to their GP for a follow up consultation.
Please check the junk folder in your email inbox or reach out to our support team to receive a new email & SMS link.
You can try refreshing the page and if that doesn’t work, close that screen, go back to the email or SMS, and click the link again.
Simply go to the consult notification email or SMS and click the link again.,
That’s ok, it shouldn’t impact the consult.
You can go back to the consult notification email or SMS and click the link again. If that doesn’t return you to the consult, please reach out to our Support team.
If the doctor does not join the consultation for any reason, please contact the Support team and we will issue you a new link.
Providing customers with a great experience is important to us but we understand we don’t always get it right. Please reach out to our support team so we can investigate this further.
Prescriptions can take up to 3 hours to be issued and are sent to your mobile as an e-script. If you don’t receive it by this time. Please note, the script may be further delayed if correct Medicare or IHI aren’t provided.
The provision of any prescriptions are at the discretion of the doctor who what determines the best course of action. Doctors are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation.
Examples of s8 and s4d medicines include but not exclusively:
Referral letters can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
The doctor can issue a medical certificate within 24 hours of your consultation. Please contact the Support team to have the certificate issued. If it has been more than 24 hours since the consult, you will need to book and pay for another consultation.
Unfortunately, we are unable to provide any additional information to the medical certificate than what is currently provided.
Fill out a short questionnaire online for one of our GPs to review – once approved, we will email your certificate to your nominated email address.
You must be at least 18 years old to request a medical certificate
Medical certificates can take up to 3 hours to be issued and are sent to your nominated email address. If you don’t receive it by this time, please contact our Support team.
The provision of multi-day certificates is at the discretion of the consulting doctor but can’t be provided via online form. A telehealth consult is required.
Due to Australian government telehealth regulations, these services are not eligible for a Medicare rebate.
We cannot provide COVID exemption medical certificates. (e.g. vaccination, for workers compensation or face mask exemptions)
Medical certificate requests are reviewed by AHPRA accredited medical practitioners.
No. The provision of a certificate is at the discretion of the consulting doctor.
Get affordable healthcare on your terms, with quick access to qualified, Australian-registered telehealth doctors & health practitioners, 24/7, 365 days a year. No more searching for ‘doctors near me‘ – Hola connects you instantly.
Address: 79 St Georges Terrace, Perth WA 6000
For urgent medical help & in case of emergency,
call 000.
Get affordable healthcare on your terms, with quick access to qualified, Australian-registered telehealth doctors & health practitioners, 24/7, 365 days a year. No more searching for ‘doctors near me‘ – Hola connects you instantly.
Address: 79 St Georges Terrace, Perth WA 6000
For urgent medical help & in case of emergency,
call 000.
© Hola Health, a brand of Packapill Pty Ltd