Urgent Care Online Across Australia

To safeguard patient health and adhere to strict regulatory guidelines, our practitioners cannot prescribe Schedule 4D or Schedule 8 controlled substances via a remote telehealth environment. For these medications, a face-to-face evaluation with your regular GP is legally required.

No, you do not need an appointment. Simply jump online, fill out your details, and you will enter our secure digital queue to see the next available AHPRA-registered doctor—with an average wait time of just 15 minutes*.

You will need a valid 10-digit Medicare Card.

The Emergency Department (ED) is reserved for life-threatening, critical emergencies (e.g., suspected heart attacks, strokes, severe breathing difficulties). Urgent Care (both physical clinics and telehealth) is designed for non-life-threatening ailments that still require fast medical attention.

• Call 000 or go to the Emergency Department for Life-threatening emergencies including chest pain, difficulty breathing, severe bleeding, loss of consciousness, signs of stroke, severe burns, poisoning. 

• Choose Medicare Urgent Care Clinic (walk-in, bulk billed) for Urgent but not life-threatening issues including minor broken bones, sprains and sports injuries, mild burns, small cuts needing stitches, minor eye and ear problems. 

• Speak to an online doctor with Hola Health for non-emergency conditions that do not require physical examinations, diagnostic testing, wound management, or minor clinical procedures.  If the doctor cannot safely assess your symptoms online, they may advise you to attend a Medicare UCC, your usual GP, or an emergency department. 

Medicare UCCs are GP-led clinics funded by the Australian Government. Anyone with a Medicare card can walk in, no appointment or referral is required.

Each clinic operates extended hours, typically seven days a week. The consultation is bulk billed, so there is no out-of-pocket cost for the urgent care visit.

The Department of Health has announced ongoing rollout of new clinics across every state and territory, with a target of around 137 clinics. This directory reflects the confirmed clinics at time of publication, always check health.gov.au/find-a-medicare-ucc for the most current list and operating hours.

Call 000 or go straight to an emergency department for anything that could be life-threatening, including chest pain, difficulty breathing, severe bleeding, severe burns, loss of consciousness, signs of stroke, suspected poisoning, or a serious head injury.