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A medical certificate, also known as a doctor’s certificate or sick certificate, is a document provided by a healthcare professional like a doctor or nurse. It confirms someone’s health condition and can be used as proof for various reasons such as taking leave from work or school, or for travel purposes. Essentially, it’s an official record of someone’s health status at a particular time. When a registered healthcare professional assesses someone’s health online and issues the certificate through an online provider like ours, it’s called an online medical certificate.

Yes, they are valid when issued by an Australian government registered doctor or nurse practitioner. They should be accepted by your employer, school, insurance company, or travel partner. A medical certificate obtained through a properly conducted online assessment holds the same legal validity as one obtained in a physical clinic setting. To learn more about your rights as an employee, please visit www.fairwork.gov.au.

Yes, getting a doctor’s certificate online or a sick certificate online is secure when issued by an AHPRA registered doctor or nurse. Whether you get a single day or multiple-day medical certificate, all your information is kept confidential between you and Hola Health. Therefore, your health data remains safe and secure.

Several types of medical certificates can typically be obtained online, including:

• Taking sick leave from work, school/ university
• Taking a carer’s leave to take care of someone
• Taking a stress leave
• Taking a multi-day leave for medical concerns
• Travel fitness certificates
• Certificates for insurance claims

The most common reasons for requesting a sick or doctor’s certificate include taking sick leave from work or school. Additionally, a carer may obtain a carer’s certificate if someone in the family falls ill. People also submit these for insurance claims or as a fitness certificate for travel purposes. Some common conditions for which certificates are obtained include the common cold, fatigue, back pain, period pain, gastroenteritis, sore throat, and minor injuries, among others.

In Australia, doctors are generally discouraged issuing a backdated medical certificate as it is considered unethical and may have legal implications. Doctor’s certificates are intended to provide an accurate reflection of a patient’s health status at the time of consultation. Therefore, doctors are expected to issue certificates with the date of assessment to maintain integrity and accuracy.

No, you do not need a Medicare card for a doctor’s certificate online.

In the context of an online doctor’s certificate, ‘multi-day’ typically refers to a medical certificate that covers a period of consecutive days rather than a single day. This indicates that the certificate is valid for a duration spanning more than one day, often to cover a prolonged absence from work, school, or other activities due to illness or injury. To get a multi-day certificate, you will need to have a telehealth doctor’s consultation to discuss the condition over a video call.

The timeframe to receive an online carer certificate can vary depending on several factors, including the platform used, the availability of healthcare professionals, and the urgency of your situation. Typically, when you consult with us, you can obtain the certificate for carer’s leave within 15 minutes from the time you fill out the questionnaire. However, it’s important to note that a doctor needs to validate the request against its clinical viability, and only after approval will the certificate be issued.

Medical certificates, whether obtained online or through in-person consultations, are legitimate legal documents. Certificates issued by telehealth doctors are widely accepted across Australia and are treated equally to certificates issued through in-person consultations. However, it’s possible that some employers, universities, and schools may have specific rules in their sick/leave policy guidelines that require an in-person appointment to have occurred. It’s advisable to check with the concerned institution for their leave policy guidelines.

Certificates issued by Hola Health come from Australian registered doctors and comply with the laws set out by the Australian Government. Any employer, university, or school should not have any issues accepting our sick certificates online. Additionally, we strictly adhere to patient confidentiality. Any information regarding your health or personal details is secured and will not be shared with your employer, university, or school.

The duration of coverage can vary based on your specific circumstances and the assessment by the healthcare provider. Typically, these certificates cover the necessary period determined by the healthcare professional, which may include a single day or multiple days depending on the severity and duration of your condition or caregiving responsibilities. During your consultation, it’s important to discuss your needs to ensure the certificate adequately addresses your situation.

In general, same-day certificates, whether for medical or carer purposes, are usually issued for one day. Multi-day certificates can be issued for up to 7 days from the day of the consultation.