Top 6 benefits of telehealth for busy parents in Australia

This blog is for educational purposes only and does not replace professional medical advice or diagnosis. If you have health concerns, consult an AHPRA-registered telehealth doctor or request a medical certificate online if clinically appropriate. Please note: Hola Health does not currently offer Mental Health Care Plans.

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Overview

Being a parent is incredibly rewarding, but let’s be real, it’s also one of the busiest jobs in the world. Between school drops, work commitments, family life, after-school activities, and everything else, finding time to see a doctor can feel like a challenge. That’s where telehealth can help. Telehealth lets Australian parents connect with a GP quickly and easily from home, the car, or on the go, without the stress of travelling to a clinic or waiting in a room with an unwell, irritable child.

Why busy parents need flexible healthcare options

Parenting in Australia today can feel busier and more demanding than ever. Research from the Australian Institute of Family Studies¹ found that 58% of mothers and 48% of fathers with children under five feel short of time, and that pressure continues as their children grow older. Between work schedules, school runs, childcare demands, and family illnesses, a standard 9-to-5 GP clinic isn’t always practical. Parents need healthcare that adapts to their schedule.

What is telehealth and how does it work?

Telehealth is simply a way to consult a doctor remotely using a phone or video call. In Australia, telehealth services are available through your regular GP or via dedicated online healthcare platforms. Parents can book an appointment online, speak to a GP from home, and receive medical advice, prescriptions, referrals, or medical certificates digitally. It’s healthcare that fits into your day, not the other way around.

Common healthcare challenges faced by parents

Most Australian parents can relate to this feeling; your child wakes up sick on a Monday morning, your day is packed with back-to-back meetings, and the earliest GP appointment is days away. It’s frustrating. Here are some of the most common healthcare challenges parents face:

• Limited time due to work and family commitments

• Long waiting times at the clinic. According to the Australian Bureau of Statistics (ABS)², 26% of Australians waited longer than they felt was acceptable for a GP appointment in 2024-25, and 47% who needed urgent GP care waited 24 hours or more.

• Managing travel with young or sick children

• Difficulty getting same-day appointments

• Risk of taking an unwell child to a waiting room full of other patients.

• Difficult to get after-hours access when children fall sick

Busy parents often delay care because of these challenges. The good news is that telehealth addresses most of these concerns and helps remove all barriers.

Top 6 benefits of telehealth for busy parents

Here are the top 6 benefits of telehealth for busy parents: Saves time and reduces waiting: Time is something that busy parents never have. Traditional GP visits involve booking an appointment, driving to the clinic, finding parking, and waiting for about 30-60 minutes. Telehealth offers a convenient alternative to

• No travel time

• No waiting room

• Faster access to doctors

• Fits around your schedule

According to the ABS³, over 90% of Australians who used telehealth said they would use it again if offered, a clear sign that it truly delivers on its promise to save time.

Reduced exposure to infections: Clinic waiting rooms can be packed with germs- the last place you want to take your child, who is already unwell. Telehealth removes that risk.

•  Avoid crowded waiting rooms full of other sick patients

• Protect newborns or immunocompromised children from exposure

• Reduced risk of picking up infections

• Protect other patients if your child is infectious

• Helpful during cold and flu season, especially in the Australian winter months (June-August).

Easy prescriptions and referrals: One of the most practical benefits of telehealth for parents is the ability to get scripts, referrals, and medical certificates without leaving home.

• Receive eScripts sent directly to your phone or your preferred pharmacy

• Repeat prescriptions are handled quickly

• Get medical certificates and referrals online

In November 2024, MedAdvisor Solutions³ launched a telehealth feature that lets Australians book virtual consultations and receive eScripts directly through their app, a sign that digital healthcare is now a part of the mainstream in Australia. Better ongoing care and follow-ups: Handling your family’s health isn’t just about treating illness when it strikes; it’s about consistent ongoing care. Telehealth makes it easier to stay on top of follow-ups, and ongoing care is simpler and doesn’t take over your schedule.

• Manage chronic conditions easily

• Easy follow-up appointments

• Regular check-ins without interruption

Telehealth vs traditional doctor visits for parents

Feature	Telehealth	Traditional GP visit
Location	From home, work, or anywhere	Must travel to the clinic
Waiting time	Often minutes to a few hours	Hours to days for an appointment
Hours available	Often 7 days, including evenings. Some platforms offer 24/7 service	Usually Monday-Friday, business hours
Travel required	No	Yes
Prescriptions	eScripts sent to your phone	Paper or eScript at the clinic
Referrals	Yes, issued digitally	Yes
Medical certificates	Yes, digital	Yes
Physical examination	Not possible	Full examination available
Suitable for emergencies	No, call 000 or go to the nearest emergency department	Yes (urgent care clinics)
Bulk billing*	Available through eligible practices	Available through bulk billing* practices
Well-suited for	Common illnesses, follow-ups, scripts, and remote chronic condition management	Physical exams, injuries, complex diagnoses

Telehealth isn’t a replacement for in-person care; it works alongside it. For busy parents, it bridges the gap by handling everyday, time-sensitive health concerns that don’t require a physical exam. Think of it as having a doctor available on demand, without the waiting room.

When parents should still visit a doctor in person

While telehealth is a boon to healthcare, some situations still require an in-person clinic visit, and it’s important to know the difference. As a general rule, if you doubt whether a situation is an emergency, call 000 or go to your nearest emergency department. See a doctor in person if your child or family member has:

• Difficulty breathing

• Severe chest pain

• A high fever that doesn’t respond to medications

• Deep cuts, injuries, or suspected fractures

• Severe allergic reactions

• Severe diarrhoea or vomiting

• Loss of consciousness or confusion

Telehealth doctors will also refer you to emergency services or a clinic if they think your situation requires it.

How telehealth appointments work for families

Getting started with telehealth is simple. Here’s how it works:

• Choose a telehealth provider

• Book a telehealth consultation online via phone or video call

• Connect with a GP

• Discuss your symptoms and receive medical advice

• Receive prescriptions, referrals, or advice for next steps

• Arrange follow-up if needed

Challenges and limitations of telehealth for parents

Telehealth is a fantastic tool, but it is not perfect.

• No physical examination

• Requires stable internet or phone access

• Not suitable for all medical conditions

• Some services may not be fully covered under Medicare

Tips for parents using telehealth services

Here are a few practical tips to get the most out of your next telehealth platform:

• Prepare a list of your symptoms and questions

• Keep your Medicare card handy

• Keep your child nearby

• Keep a list of all medications and medical history ready

• Find a quiet spot with good lighting for your session

How Hola Health can help

Hola Health, an Australian telehealth platform, makes healthcare simple and hassle-free, especially for busy parents. Here’s what Hola Health offers:

• 24/7 GP telehealth consultations

• Paediatric care

• Fast eScripts and digital prescriptions

• Referrals and medical certificate

Conclusion

Telehealth has genuinely transformed the way Australian families access healthcare. From saving time and skipping wait times in waiting rooms to managing everyday health concerns, telehealth fits into family life in ways that traditional clinics simply can’t. However, telehealth works best when used as part of a balanced approach to healthcare rather than as a replacement. Used wisely, it becomes one of the most practical tools in a parent’s toolkit.

FAQs

Is telehealth suitable for children in Australia?

Yes, telehealth is commonly used for children, especially for minor health concerns and general advice.

Can I get prescriptions for my child through telehealth?

Yes, doctors can issue electronic prescriptions that can be sent directly to your phone or preferred pharmacy.

How quickly can I see a doctor online?

Many telehealth platforms offer same-day or even immediate consultations.

Is telehealth covered by Medicare in Australia?

Yes, many telehealth services are covered under Medicare for eligible patients, depending on the consultation type.

When should I take my child to a clinic instead of using telehealth?

For emergencies, severe symptoms, or when a physical examination is required, in-person care is essential.