Urgent Care Online (After-Hours) | Medicare Bulk Billed

Yes. Hola Health is happy to launch a new bulk-billing doctor service via telemedicine. Hola GPs are online 24 hours a day, 7 days a week, 365 days of the year, but our new urgent care after hours service is designed to make healthcare easier on you outside of normal clinic hours. This is an on-demand urgent care via virtual telehealth solution that is 100% bulk-billed if eligible. With Australia’s growing population and rising rates of chronic conditions, timely access to urgent care has never been more important. Our after-hours urgent care service ensures fast, expert-led telehealth care especially those in rural or remote areas where doctor access can be limited.

To attend an urgent care telehealth doctor consult, you need:

• An internet connection
• A camera, such as the one on a smartphone, tablet, or laptop with a webcam and microphone
• Headphones are optional.

Yes, the urgent care service with Hola is available across Australia, that includes all rural, remote and urban suburbs in all states and territories. We know that life doesn’t always go as planned, and health issues often pop up at the most inconvenient times. Whether you’re in NSW, WA, QLD or looking for a doctor consult in the middle of the night in TAS, NT or VIC, speak to an Australian doctor in minutes.

The urgent care doctor service is fully bulk billed to Medicare across Australia, which means patients pay nothing. You do not need an appointment, all you need is your Medicare card. This service is open all from 11 pm at night to morning 7 30 am, seven days a week for conditions that are urgent but not serious enough for an emergency department.

• Fully bulk billed – No hidden fees, no surprises. Your consult is covered by Medicare.
• See a doctor in under 15 minutes – AHPRA-registered Australian doctors available online, just a click away.
• 24/7 access, Australia-wide – Late nights, weekends, or public holidays, we’ve got you covered.
• Care from home – Skip the drive to emergency room; connect with a doctor from your couch or bed.
• For the whole family – From kids to adults with urgent health concerns, we’re here to help.
• Trusted and secure – All medical documents include your doctor’s provider number and follow privacy standards.

At Hola Health, bulk billing is applied automatically. Simply provide your Medicare details during booking. If you meet the requirements, the claim will be processed by Hola on your behalf. Since there is no upfront fee for the consultation, the Medicare rebate will be paid to Hola directly.

Yes, our qualified GPs and health practitioners are available online to cater to your urgent care needs at zero cost to patients. Your health and peace of mind shouldn’t come with long waits, difficult late-night trips or unnecessary stress. Simply connect with a doctor online no matter the time or postcode. GP telehealth service is available to all Australians wherever they are.

Yes, at Hola we believe in protecting our patient’s privacy and data. We follow the guidelines set by the Australian Privacy Principles and our platform is registered with The Australian Digital Health Agency (ADHA). Rest assured, your data and privacy are kept safe with us under strict privacy protocols.

Urgent care is not a substitute for emergency care, but they can be a solid option for urgent health conditions or if your doctor’s office is closed. Urgent care involves any non-life-threatening illness or injury needing urgent attention which might be dealt with by phone consultation.

If it is an emergency, call triple zero (000) immediately.

Out-of-hours urgent care GP consults are designed for non-emergency needs. Some conditions and requests are not suitable, including:

• Non-urgent medical conditions – issues that can wait for a regular GP visit.
• Routine repeat prescriptions – standard medication renewals.
• Simple coughs or colds – mild symptoms that don’t need urgent review.
• Medical certificates – including work or carer’s certificates.
• GP Mental Health Treatment Plans – these require a full GP consult.
• Reports or forms – such as Centrelink, employment, fitness-to-drive, taxi subsidy, or court/legal documentation.
• University exam exemptions – or other special requests needing documentation.
• Routine tests and referrals – including pathology, radiology, or specialist referrals.

These can usually be managed through a standard GP appointment, not after-hours urgent care.