Is Hola Health legit?

General Practitioner - MBChB, CCBST, AMC, 28+ Years of Experience

Updated in September 2026

Being an online telehealth service provider, we get this question a lot. The answer is yes: Hola Health is a legitimate telehealth service providing real consultations with AHPRA-registered doctors and nurse practitioners, available online 24/7 across Australia. The only difference is that we are online (legitimate doctor or medical practitioner consults happen either via video or text) and open 24 hours, every day (that is, all 365 days). Here’s how Hola drives legit consults in Australia:

Only real doctor consultations, no AI – Hola exists to support Australia’s healthcare system by improving access and reducing pressure on busy clinics. For this, every consultation involves a genuine assessment by an AHPRA-registered doctor or nurse practitioner, by video or phone.
AHPRA-licensed practitioners – All Hola practitioners are AHPRA-registered and based in Australia. You can verify any practitioner’s registration directly at ahpra.gov.au.
Follows Australian healthcare regulations – Hola follows the privacy laws under the Australian Privacy Principles. It also aligns with the digital health standards and guidelines established by the Australian Digital Health Agency. Hola continuously invests in keeping the platform secure. Like any online service, it can’t be completely risk-free, but Hola works hard to minimise that risk.
Australian partnerships in the healthcare industry – With strategic partnerships in place, including collaborations with Bupa, MyCommunity Queensland, Cricket Australia and Terry White Chemmart, Hola Health has been recognised as one of Australia’s fastest-growing companies, ranking 4th on the 2024 AFR Fast 100 and 5th nationally on Deloitte’s Fast 50. With partner pharmacy marketplaces like Uber Eats and DoorDash, Hola commits to making healthcare more convenient and easy.

Services offered by Hola

Process and speed

Our telehealth process is simple and, on average, takes typically within 15 minutes (Based on typical wait times; may vary by demand and practitioner availability).
It starts with filling out a short questionnaire and submitting payment. For bulk billing* telehealth services, payment is not needed.
An AHPRA-registered doctor or nurse practitioner will review the request and have a video consult (depending on the service you choose), and if approved, the necessary medical document is issued within minutes.

Verification method

Employers and institutions can verify a certificate’s validity by contacting our support team.

At a glance:

Feature	What you get with Hola Health
Primary services	Online telehealth services including single-day medical certificates (for work, students, carers, stress, and multi-day), prescriptions, referrals, and bulk-billed* GP consults for after-hours care and urgent care.
Cost	Medical certificates start from $14.90, referrals start from $39, and Bulk billing* is available for after-hours urgent care (timing applies). There are no booking fees or hidden charges. Everything is upfront.
Process	Simple online form; medical certificate issued within minutes once approved.
Verification	Contact our support team to verify a certificate
Hours of operation	24 hours, all year round – including weekends, public holidays
Area of operation	All Australian states and territories
Doctors team	AHPRA-registered doctors and nurse practitioners based in Australia
Use for	Quick medical certificates for short absences and long absences. Bulk-billed* urgent care consults (for eligible patients; timing applies) Telehealth consult for medical advice, scripts, or referrals, if clinically appropriate.

Is Hola Health legit?

Services offered by Hola

Process and speed

Verification method

At a glance:

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