Is Hola Health legit?

MBChB, CCBST, AMC, General Practitioner, 28+ Years of Experience

Updated in July 2026

Being an online telehealth service provider, we get this question a lot. The answer is yes, Hola Health is a legitimate telehealth service providing real consultations with AHPRA-registered doctors and nurse practitioners, available online 24/7 across Australia. The only difference is that we are online (legitimate doctor or medical practitioner consults happen either via video or text) and open 24 hours, every day (that is all 365 days). Here’s how Hola drives legit consults in Australia:

Only real doctor consultations, no AI – Hola exists to support Australia’s healthcare system by improving access and reducing pressure on busy clinics. For this, we offer real consultations with a real GP via video or telehealth conferencing. It’s your health, so we can’t rely on anything unreal or artificial.
AHPRA-licensed GPs – We have partnered with over 100+ doctors and nurse practitioners across Australia. Registered with AHPRA, all Hola practitioners are based in Australia and have verified credentials and clinical experience.
Complies fully with Australian healthcare regulations – Hola follows strict privacy laws under the Australian Privacy Principles. It also aligns with the digital health standards and guidelines established by the Australian Digital Health Agency.
Australian partnerships in the healthcare industry – With strategic partnerships in place, including collaborations with Bupa, HotDoc, MyCommunity Queensland, Cricket Australia and Terry White Chemmart, Hola Health is one of the fastest-growing telehealth services in Australia. With partner pharmacy marketplaces like Uber Eats and DoorDash, Hola commits to making healthcare more convenient and easy.

Services offered by Hola

Process and speed

Our telehealth process is simple and, on average, takes typically within 15 minutes (Based on typical wait times; may vary by demand and practitioner availability).
It starts with filling out a short questionnaire and submitting payment. For bulk billing* telehealth services, payment is not needed.
An AHPRA-registered doctor or nurse practitioner will review the request and have a video consult (depending on the service you choose), and if approved, the necessary medical document is issued within minutes.

Verification method

Hola offers an easy online verification process. Our support team can be reached at any time or day.
Employers and institutions can verify a certificate’s validity by contacting the support team.

At a glance:

Feature	What you get with Hola Health
Primary services	Online telehealth services including single-day medical certificates (for work, students, carers, stress, and multi-day), prescriptions, referrals, and bulk-billed* GP consults for after-hours care, urgent care, and mental health care plans.
Cost	Medical certificates starting from $14.90, Referrals starting from $39, and Bulk billing* is available for telehealth GP consults, prescriptions, and mental health care plans (timing applies). There are no booking fees or hidden charges. Everything is upfront.
Process	Simple online form; medical certificate issued within minutes once approved.
Verification	Easy 24-hour verification
Hours of operation	24 hours, all year round – including weekends, public holidays
Area of operation	All Australian states and territories
Doctors team	AHPRA-registered GPs based in Australia
Use for	Quick medical certificates for short absences and long absences. Bulk billed* telehealth scripts and consults (for eligible patients, timing applies)

Is Hola Health legit?

Services offered by Hola

Process and speed

Verification method

At a glance:

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