Which devices and browsers can I use to join my video consult?

You can join using a modern smartphone, tablet, laptop, or desktop computer, with a supported browser, a stable internet connection, and a working camera and microphone. 

Which devices are supported for Hola Health video calls? 

• Windows computer or laptop 

• Mac 

• iPhone or iPad 

• Android phone or tablet 

Your device needs: 

• A working camera 

• A working microphone 

• Speakers or headphones 

• An up-to-date browser 

• A stable internet connection 

Which web browsers are recommended for video calls? 

• Google Chrome (best experience) 

• Microsoft Edge 

• Apple Safari 

• Mozilla Firefox 

Always use the latest version of your browser for the smoothest, safest call. 

Do I need to update my web browser before my call? 

Yes, if you can. Updates can: 

• Improve video and sound quality 

• Fix technical bugs 

• Improve security 

• Add new call features 

What internet connection is recommended for a video call? 

• Use a strong Wi-Fi connection if you can. 

• If Wi-Fi isn’t available, use 4G or 5G mobile data. 

• Avoid unreliable public Wi-Fi. 

• Close other apps or downloads that might slow things down. 

Do I need a camera and a microphone for my video call? 

Yes. Before your appointment: 

1. Test your camera. 

2. Test your microphone. 

3. Use headphones for clearer sound, if you have them. 

4. Make sure your speakers are turned on. 

What permissions do I need to allow for a video call? 

When you join, your browser may ask for camera and microphone access. Choose Allow for both. Without this, your call may not work properly. 

Can I join my call using a mobile phone or tablet? 

Yes. Before joining: 

1. Charge your device. 

2. Connect to a stable internet connection. 

3. Allow camera and microphone access. 

4. Sit somewhere quiet and well-lit. 

Can I continue my call using mobile data instead of Wi-Fi? 

Yes. If your Wi-Fi is unreliable, a strong 4G or 5G connection can work. Just check your data allowance, since video calls use a fair amount of data. 

Can I switch devices if I’m having technical issues? 

Yes. You can move from, for example, a laptop to your phone, a tablet to a desktop computer, or one browser to another. Just rejoin using your original call link.. 

Need more help? Contact Hola Health Support 

If you’re still not sure your setup is ready, get in touch at support@hola.health — see what to tell them below. 

• Your appointment information. 

• The device and browser you’re now using. 

• A description and screenshot of the problem. 

• Any troubleshooting steps you’ve already tried.