Many patients feel more trust when speaking to GPs online: Study

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This blog is for educational purposes only and does not replace professional medical advice or diagnosis. If you have health concerns, consult an AHPRA-registered telehealth doctor or request a medical certificate online if clinically appropriate. Please note: Hola Health does not currently offer Mental Health Care Plans.

Overview

In today’s modern digital era, medical advice is just a click away—literally! Studies show that many patients feel more comfortable speaking with their General Practitioners (GPs) online, rather than sitting in a packed waiting room. Whether it’s the comfort of home or the benefit of avoiding travel, patients are realising that telehealth appointments offer a surprising level of connection and trust. This change isn’t just about technology—it’s altering our perception of healthcare and doctor-patient relationships. 

The two key forms of telemedicine in mental healthcare are:  

Synchronous telemedicine:

Synchronous telemedicine refers to real-time interactions between patients and healthcare providers through various communication methods such as video calls, telephone calls, or live chat services. This modality is employed for purposes including therapeutic sessions, psychiatric evaluations, and crisis intervention. 

Asynchronous telemedicine:

Asynchronous Telemedicine involves non-real-time communication methods. These may include secure messaging, online assessments, or the utilising of pre-recorded resources, facilitating greater flexibility for follow-up interactions and the provision of ongoing care. 

How can you make the most out of your telehealth session?

To make the most of your telehealth session: 

1. Prepare: Compile a list of symptoms, concerns, and questions before the meeting.
2. Ensure privacy: Select a quiet location that is free from distractions.
3. Technology verification: Conduct tests on your device, internet connection, and the chosen platform in advance.
4. Transparency: Communicate all pertinent information openly and honestly.
5. Note-taking: Document essential advice and subsequent action items.
6. Follow-up: Arrange for follow-up appointments or inquiries as required.

Online consultations are changing the healthcare dynamic offering patients a more accessible and comfortable experience. While online doctor visits offer convenience and privacy, finding the right balance with in-person care will ensure the best of both worlds. The future of healthcare is becoming more user-friendly,  personalised, and centred around patients’ needs!