Telehealth consultations for travelling Australians: A guide 

This blog is for educational purposes only and does not replace professional medical advice or diagnosis. If you have health concerns, consult an AHPRA-registered telehealth doctor or request a medical certificate online if clinically appropriate. Please note: Hola Health does not currently offer Mental Health Care Plans.

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In today’s digital age, healthcare is no longer limited to a clinic. For Australians who enjoy travelling, telehealth consultations are a convenient service, offering online access to medical guidance and assistance no matter where they are in Australia. The online doctors can help you heal and work on your health condition, provide medical guidelines, scripts or referrals if needed and an sick medical certificate if time off is needed.  Capterra surveyed more than 1,000 Aussies who have had a doctor’s appointment within the last 12 months. They wanted to understand the benefits and challenges patients may have faced if they did experience remote healthcare and whether they would want to use it again in a post-pandemic world. They conducted an online survey in April 2021. Of the total respondents, we were able to identify 1,008 Australians who adhered to the following criteria:

• Resident of Australia
• Over 18 years of age
• Had a healthcare appointment within the last 12 months
• Visits the doctor at least once a year.

Benefits of telehealth for travelling Australians

Telehealth services provide an efficient healthcare option for Australians on the move. 

1. Accessibility: Individuals can obtain medical advice or prescriptions from any location in Australia with internet access.  
2. Time efficiency: Travellers can forgo the search for nearby clinics and the inconvenience of waiting in line. 
3. Emergency support: Users can receive prompt medical advice for minor health issues, travel-related concerns, or medication renewals. Note that telehealth is not suitable for emergencies requiring immediate in-person care. 
4. Flexible appointment scheduling: Individuals can arrange healthcare consultations that align with their travel schedules. 
5. Specialised services: Patients can secure referrals, receive travel-related health guidance, or obtain multi-day medical certificates remotely. 

Things to know about telehealth in Australia

• Telehealth is defined as a method that enables individuals to engage with healthcare providers through telephone or video communication, thus facilitating enhanced access to medical services from various locations. 
• While telehealth serves as a complementary option to traditional in-person consultations, it does not wholly replace them. Certain health issues may still necessitate face-to-face interaction for effective treatment. 
• Telehealth services are accessible to all residents of Australia. This mode of healthcare delivery is particularly beneficial for individuals residing in remote regions, those who travel frequently, or patients with restricted mobility. Telehealth encompasses a variety of services, including general health assessments, referrals to specialists, online prescriptions, and the issuance of medical certificates. 
• Some telehealth consultations qualify for bulk billing under the Medicare system, thereby rendering them financially accessible for the majority of patients. To engage in a telehealth consultation, individuals must possess a dependable internet connection, along with a smartphone, tablet, or computer, and should secure a quiet environment conducive to the consultation.  

In summary, telehealth presents a streamlined and adaptable approach to health management, ensuring continued access to high-quality medical care. 

Telehealth services are available 24 hours

• Telehealth consultations: Patients can consult with Australian registered medical practitioners 24/7 via video calls, [mints_content]. 
• Medical Certificates: Users can obtain valid medical certificates for work, school, or carer responsibilities online, with approval from accredited practitioners [mints_content]. 
• Online Prescriptions: Patients can receive online prescriptions and have medications delivered directly to their homes, often within two hours. 
• Referrals: Hola Health facilitates referrals to specialists as needed during consultations. 
• Mental Health Care Plans: Patients can receive tailored mental health care plans from qualified GPs as part of their telehealth services. 

When to speak with the doctor before travel?

It is advisable to consult a doctor four to six weeks before embarking on your journey. This timeframe facilitates: 

• The completion of vaccination regimens may involve several doses administered over weeks. 
• Sufficient time for your immune system to build defences against specific diseases. 
• Personalised guidance regarding health risks that are prevalent in your destination, as well as recommended preventive strategies and medications, such as antimalarials. 

In circumstances where a last-minute trip is planned, it remains advantageous to seek a consultation with a doctor. This allows for the timely discussion of essential health precautions and the procurement of necessary prescriptions. 

When to speak with the doctor during travel?

It is advisable to consult a physician while travelling if you experience any of the following conditions: 

1. Symptoms that are persistent or worsening, including fever, severe diarrhoea, vomiting, or skin rashes.
2. Respiratory complications, such as difficulty breathing or a prolonged cough.
3. Indicators of dehydration or infections, which may include insect bites or wounds that do not heal.

Additionally, it is essential to seek medical consultation if you require prescription refills, exhibit symptoms related to a pre-existing condition, or need assistance in managing unexpected health issues. Telehealth services offer a means to connect with an online doctor promptly and conveniently during your travels, thereby facilitating timely medical attention without interfering with your itinerary. However, for severe emergencies, seek immediate care at the nearest medical facility. 

When to speak with the doctor after travel?

Individuals are advised to seek medical attention following travel if they exhibit any of the following symptoms: 

1. Persistent conditions, including fever, fatigue, diarrhoea, or respiratory difficulties.
2. Indicators of infection, such as rashes, swelling, or persistent pain.
3. Symptoms associated with diseases prevalent in the travel destination, including malaria or dengue fever.

Furthermore, it is prudent to arrange for a post-travel examination if one has visited regions with elevated disease risks or has encountered potentially hazardous food, water, or insect bites. Timely medical consultation is essential for the diagnosis and treatment of travel-related illnesses, which may help mitigate the risk of complications. In addition, telehealth services may offer a convenient alternative for follow-up care upon returning home.