What is Telehealth? A Guide to Telehealth Doctor's Appointment

This blog is for educational purposes only and does not replace professional medical advice or diagnosis. If you have health concerns, consult an AHPRA-registered telehealth doctor or request a medical certificate online if clinically appropriate. Please note: Hola Health does not currently offer Mental Health Care Plans.

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Overview

In today’s era, the idea of “seeing a doctor” has evolved. Instead of booking, travelling, and waiting in line, you can now consult a doctor over the phone or video, from your home, car, office, or on the go. It is real healthcare made more convenient, helping Australians get the care they need. Whether you’re unwell, live far away, or simply short of time, telehealth brings a doctor within reach.

What is telehealth?

Telehealth is the delivery of healthcare services using digital communication tools such as phone calls, video consultations, and secure online platforms. Instead of meeting a doctor in person, you connect with them remotely in real time. Through telehealth, a qualified doctor can evaluate your symptoms, discuss your medical history, and make a diagnosis without needing a face-to-face visit. It covers a wide range of services, from quick GP consultations to managing mental health, specialist referrals and chronic health diseases.

How telehealth doctor appointments work

Booking a telehealth appointment is quite similar to any other medical consultation. The main difference is how you connect. You choose a provider, book a session online or by phone and attend the consultation via a call or video link. During the appointment, you discuss your symptoms, the doctor asks questions, and they diagnose, advise, prescribe, refer, or issue a medical certificate, just like a regular in-person visit. All prescriptions, medical certificates, and referrals are issued at the sole clinical discretion of the doctor after a suitability assessment.

Why telehealth is becoming popular

Australians have welcomed telehealth in a big way, and it's understandable why. The combination of convenience, speed, and growing digital usage has made remote healthcare a natural part of everyday life. Benefits of Telehealth:

• Convenience

• Faster access

• Reduced waiting times

• Reduced infection risk

• Perfect for rural and remote areas

• Increased digital adoption

• Medicare coverage

Telehealth has significantly grown in Australia, especially since the COVID-19 pandemic. In 2024, there were 32.5 million telehealth consultations through Australia’s public system.

Telehealth vs in-person doctor visits

Both modes of care are important. However, in some cases, one stands out. Here’s how they compare:

Factor	Telehealth	In-person
Convenience	Consult from home, no travel	Requires travel and waiting room time
Booking speed	Usually, the same day	May involve days of waiting
Access for rural patients	Excellent	Limited in remote areas
Physical examination	Not possible	Full physical examination
Prescriptions and referrals	Available electronically	Available
Diagnostic tests	Not available remotely	Available
Infection exposure risk	None	Risk of exposure in waiting rooms
Mental health consultations	Private, effective	Available, may involve waits
Emergency care	Not appropriate	Essential for urgent or critical situations
Medicare rebate	Yes, permanent since 2021	Yes

Telehealth is excellent for routine care and advice, while in-person visits are essential for physical tests, emergencies, and complex conditions.

Types of telehealth services

Telehealth is much more than just a quick chat with a GP. Here’s what you can access remotely in Australia:

• GP consultations

• Specialist referrals

• Mental health support

• Prescriptions and repeats

• Allied health services

• Sick leave certificate

• Follow-up appointments

• Chronic disease management

• Sexual and reproductive health

• Maternal and child health consultations

What conditions can be managed through telehealth

Many everyday health concerns can be managed through telehealth, including:

• Cold and flu
• Chest Infections
• Skin conditions
• Minor infections
• Digestive issues
• Urinary tract infections
• Mental health concerns
• Sleep problems and fatigue
• General health advice and preventative care discussions

Note: If you are experiencing life-threatening symptoms, such as chest pain or difficulty breathing, call 000 immediately or visit the nearest Emergency Department.

Step-by-step: How to book a telehealth appointment

Booking a telehealth appointment is simple and often takes just a few minutes. Here’s how it works:

1. Choose a telehealth provider: Select an Australian-registered provider with qualified doctors.

2. Select your appointment type and time: Most platforms let you book online or through an app.
3. Enter your details: You will need to provide your Medicare card number, contact details, and a brief description of your concern.
4. Receive a confirmation: You will get an email or SMS confirming your appointment time and instructions on how to join the session.
5. Attend the consultation: Join the call at your scheduled time via a secure link.
6. Receive your outcome: Prescriptions, medical certificates, or referrals are sent to you electronically, usually via SMS or email, after the consultation.

What to expect during a telehealth consultation

A telehealth consultation feels quite similar to any other doctor’s visit, just without the waiting room. Here’s what usually happens:

• Introduction and verification: The doctor will verify your identity, Medicare details, and the reason for your visit.

• Symptom discussion: You discuss your symptoms and medical history

• Questions from the doctor: The doctor may ask a few questions to get a clearer picture of your health situation.

• Diagnosis and assessment: Based on your discussion, the doctor will advise you on the next steps.

• Treatment plan: This may include lifestyle recommendations, a prescription, a referral, or advice to seek in-person care if needed.

• Follow-up: The doctor may schedule a follow-up appointment.

Most telehealth consultations last between 10 and 20 minutes, just like a standard GP visit.

Prescriptions, referrals, and medical certificates via telehealth

One of the most practical benefits of telehealth is that your doctor can handle your paperwork just as they would in an in-person visit. The only difference is that it arrives digitally, usually within minutes. This includes:

• Electronic prescriptions sent to your phone

• Medical certificates for work or school

• Referrals to specialists, radiology, or pathology services

Benefits of telehealth for patients

Telehealth has several benefits:

• Cost and time saving

• Convenience and comfort

• Reduced exposure to infections

• Mental health access

• Improved access to healthcare

When you should see a doctor in person instead

Telehealth is a powerful tool, but it is not suitable for every situation. In some cases, a face-to-face visit is necessary for:

• Physical examination

• Diagnostic tests

• Emergency or severe symptoms

• Complex new diagnoses

• Procedures and treatments

Are telehealth appointments safe and private?

Yes, telehealth appointments in Australia are safe and private, and it’s worth understanding why. Telehealth services follow the same strict regulatory standards as in-person healthcare. All doctors must comply with guidelines issued by the Australian Health Practitioner Regulation Agency (AHPRA), which ensure consultations remain private and confidential.

Challenges and limitations of telehealth

While otherwise helpful, telehealth has some limitations:

• Internet or connectivity problems

• Digital literacy barriers

• Limited physical assessment

• Not suitable for all health concerns

  Note: Some conditions, such as chest infections or abdominal pain, may require a physical examination or diagnostic tests that cannot be performed via telehealth. In these cases, your doctor will advise you to see a GP in person.

Tips for a successful telehealth appointment

Make the most of your telehealth consultation by keeping a few important things in mind:

• Prepare your symptoms and questions

• Ensure you have a stable internet connection

• Keep your Medicare card and medication list handy

• Choose a quiet and private space for your telehealth session

• Keep your medical history handy

How Hola Health can help

Hola Health provides easy access to quality medical care from the comfort of home. With Hola Health, you can:

• Book GP consultations online

• Get prescriptions and repeats

• Receive medical certificates for work

• Get specialist referrals

• Manage follow-up care from home

• Get mental health support

No travel. No waiting rooms. Just simple healthcare from home.

Conclusion

Telehealth is simple, convenient, and it has changed the way we look at healthcare. From GP consultations and prescription refills to managing a chronic condition, with telehealth, almost everything is just a click away. Although it doesn't completely replace in-person visits, it does enhance them. The key is understanding when to choose telehealth and when to see a doctor in person. If you’re unsure, a telehealth consult is a great starting point, and your doctor can advise on next steps.

FAQs

What is a telehealth appointment?

A telehealth appointment is a medical consultation conducted remotely via phone or video call.

How do I book a telehealth doctor consultation?

You can book online through a telehealth provider or call a clinic providing telehealth services.

Can telehealth doctors prescribe medication?

Yes, telehealth doctors can issue electronic prescriptions.

Is telehealth covered by Medicare in Australia?

Yes, many telehealth services are covered under Medicare, depending on eligibility and the type of consultation.

When should I choose in-person care instead of telehealth?

Choose in-person care when you need a physical examination, diagnostic tests, or if there is an emergency.