Instant Scripts Online

An instant script is like getting a regular prescription from your doctor, but it’s done through the internet. It’s a digital document made by a licensed Australian healthcare provider. With an  online prescription , you can get your medicine from a pharmacy without needing a paper prescription. After you fill in your details and have a short video consult with an online doctor or a nurse practitioner, your prescription will be sent to your phone as an eScript.

Yes! Instant scripts online are the digital version of paper prescriptions. They follow the same regulations, making them a safe and convenient alternative for getting the medication you need.

If you need a new script, consult with an AHPRA-registered medical practitioner anytime to discuss your request.

If you need a refill, a quick telehealth consultation can get your script approved and sent to your phone—fast and hassle-free.

Yes, with Hola Health, you can access bulk billing* doctor consults for scripts during select hours daily:

• Weekdays & Saturdays: 6 pm – 7:30 am
• Sundays & Public Holidays: 24 hours

For the rest of the hours, the service is available with private pay. You’ll need a valid Medicare card for all bulk-billed telehealth consults.

Bulk billing at Hola Health is applied automatically if you’re eligible. Just enter your Medicare details when booking. If you qualify, Hola will process the claim for you—there’s no upfront payment needed, and the Medicare rebate goes directly to Hola.

Once you’ve completed your consult with the AHPRA-registered doctor, and they’ve determined it’s suitable, you’ll get your instant script delivered straight to your phone via SMS.

‍Once you receive your online script, you can get your medicine delivered the same day with our chemist delivery service or go to your local pharmacy whenever it suits you and get your script filled. It’s that simple!

It’s important to note that not all medications can be ordered online. The decision to prescribe medication depends on the consulting health practitioner’s assessment of your condition. While many medications can be prescribed online, some, such as sedatives or certain S8-classified medicines, may not be issued. Even if prescribed, there may be limitations on the quantity provided.

Prescriptions are issued at the discretion of the medical practitioner, who determines the best course of action. GPs and Nurse Practitioners are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation. Schedule 8 and Schedule 4D medicines include, but are not limited to:

Schedule S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol, and Pethidine.

Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem, and Zopiclone.

If our medical practitioner agrees to issue the instant script online, you should receive it via SMS or email within minutes. In case you haven’t received it, you can contact our support team at support@hola.health and raise a query. We will get back to you at the earliest and ensure your prescription is delivered.

If you receive script that you believe is incorrect, it’s essential to address the issue promptly. Reach out to Hola Health Support promptly at support@hola.health and raise a concern along with your appointment details. Our support team will resolve the issue and get the right script to you if suggested by the medical practitioner.

If your pharmacist informs you of a shortage in your prescribed medication, the pharmacist might be able to suggest a medicine from a different brand that has the same composition. You can also check our online pharmacy delivery to see if the medicine is available and order directly online.

Our list of medications is what we deem appropriate for telehealth, where a doctor can reasonably assess the patient’s condition remotely and prescribe suitable treatment. If your medication is not listed, it can still be prescribed via a consultation, as this allows our doctors to better assess your needs. We do not prescribe any Schedule 8 drugs.

Yes, all our telehealth doctor or medical practitioner are real and licensed Australian medical practitioners with the same qualifications as your regular GPs. All our medical practitioners who consult online are registered with the Australian Health Practitioner Regulation Agency (AHPRA). This means you get advice from professionals meeting the same high standards as doctors in physical clinics. You will get scripts online instead of a paper prescription and that’s the only difference.

Yes, you can use scripts online in NSW, QLD, VIC, SA, ACT, WA, NT and across most of the pharmacies in all Australian states & territories. The pharmacies are equipped to dispense medicines using electronic prescriptions. The prescription token will be directly sent to you via SMS or mobile which you can then use to get your medicines from anywhere in Australia.

At Hola, we make it easy to get 100% bulk-billed* prescriptions instantly and have medications delivered from our 200+ partner pharmacies across Australia. Whether you’re in the middle of the CBD or the heart of rural Australia, you can request an instantscript 24/7 from the comfort of your own home every day, including public holidays, after-hours and on weekends.

• Valid script instantly – Each script, when issued by an AHPRA-registered practitioner after a consultation, is valid in Australia. These are easily downloadable and have a QR code for easy scanning at any local chemist.
• Trust & transparency – All Hola medical practitioners have a minimum of 5 years of clinical experience in Australia. Each new or repeat script (if approved) is signed, certified and has the verified provider’s number.
• Reliability – We ensure patients’ confidentiality by adhering to strict privacy protocols, as set out by the Australian Privacy Principles and the Australian Digital Health Agency (ADHA).
• 200+ Registered pharmacies – Our partnership with registered Australian pharmacies guarantees seamless access to healthcare whenever and wherever you require it.

Hola Health ensures that your personal information remains private and confidential. We adhere to strict privacy protocols, as set out by the Australian Privacy Principles, to give you peace of mind when using our telehealth services.