An online prescription is like getting a regular prescription from your doctor, but it’s done through the internet. It’s a digital document made by a licensed Australian healthcare provider using conformant software approved by the Australian government. With an online prescription, you can get your medicine from a pharmacy without needing a paper prescription. After you fill in your details and have a short telehealth consult with an online doctor, your prescription will be sent to your phone as an eScript. These are safe electronic scripts that can be scanned by your local pharmacy. Once you have your online prescription, you can go to any pharmacy to get your medicine or even order it online for same-day pharmacy delivery within 2 hours. Online scripts in Australia have revolutionised the way medicine is dispensed.

To get an online script, you need devices that have audio and video call facilities such as a computer, smartphone or tablet. You’ll need an active internet connection. This allows you to connect for a short video consultation with a healthcare provider through our telehealth platform or app. Finding a quiet place without much noise will also help in having a smooth consultation with a telehealth doctor or medical practitioner.

Yes, you can request a repeat prescription without seeing a doctor physically. It is entirely up to the online doctor to give you a repeat prescription and the number of repeats that can be done. Similar to an in-person appointment, we cannot guarantee the quantity or number of repeats a doctor will include on your prescription.

Most of the time, healthcare providers can give you a script online for the medicines you need. But sometimes, there might be restrictions on certain medications. It’s important to check with your doctor or the app to see if they can give you a script online for the specific medicine you require. This helps to ensure you get the right prescription. Instant scripts online have become more common for getting medicines from pharmacies in Australia.

It’s important to note that not all medications can be ordered online. The decision to prescribe medication depends on the consulting doctor’s assessment of your condition. While many medications can be prescribed online, some, such as sedatives or certain S8-classified medicines, may not be issued. Even if prescribed, there may be limitations on the quantity provided.

Prescriptions are issued at the discretion of the medical practitioner, who determines the best course of action. GPs and Nurse Practitioners are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation. Schedule 8 and Schedule 4D medicines include, but are not limited to:

Schedule S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol, and Pethidine.

Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem, and Zopiclone.

If our doctor agrees to issue the prescription online, you should receive it via SMS or email within 15 minutes. In case you haven’t received it, you can contact our support team at support@hola.health and raise a query. We will get back to you at the earliest and ensure your prescription is delivered.

If you receive an online prescription that you believe is incorrect, it’s essential to address the issue promptly. Reach out to Hola Health Support promptly at support@hola.health and raise a concern along with your appointment details. Our support team will then contact the doctor and get the right script to you if suggested by the doctor.

If your pharmacist informs you of a shortage in your prescribed medication, the pharmacist might be able to suggest a medicine from a different brand that has the same composition. You can also check our online pharmacy delivery to see if the medicine is available and order directly online.

Hola Health doctors can prescribe a broad range of medicines. Get a quick consult with our online GP about your individual health needs and request an online script for your health condition. The doctor will then decide if a prescription can be issued depending on the condition. Some medications such as sedatives might have limitations on issuing via our instant scripts online.

Yes, once the request for a prescription online is submitted, the online GP will contact you for a short consult to assess your health. They will ask some questions relevant to your query, about your health history and symptoms. This will help them understand if they can issue the requested script online or not. Once approved, you can get a prescription online via SMS or email.

Yes, all online doctors are real and licensed Australian medical practitioners with the same qualifications as your regular GPs. All our doctors who consult online are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and are qualified according to the Medical Board of Australia. This means you get advice and prescriptions online from professionals meeting the same high standards as doctors in physical clinics. You will get scripts online instead of a paper prescription and that’s the only difference. Skip the trip to a clinic and access hassle-free online doctors that write prescriptions.

Yes, an online doctor can make a proper assessment without a physical examination. But, it depends on the type of health concern. For regular issues such as colds, coughs, allergies, or skin rashes, online doctors can ask questions about your symptoms, medical history, and any visible signs to make a diagnosis. They may also use video calls to see and talk to you, which can help with assessment. 

However, for certain conditions that require hands-on exams or tests an in-person visit to a doctor’s office is necessary for a complete assessment. Online doctors do their best to provide accurate advice and treatment options based on the information you provide, but they may recommend seeing a doctor in person if they feel it’s needed for a proper evaluation. They can issue specialist or diagnostic referrals if they feel the medical condition needs further investigation.

Yes, you can use scripts online in NSW, QLD, VIC, SA, ACT, WA and across most of the pharmacies in all Australian states & territories. The pharmacies are equipped to dispense medicines using electronic prescriptions. The prescription token will be directly sent to you via SMS or mobile which you can then use to get your medicines from anywhere in Australia.

You can get your prescription token even if you do not have a Medicare card provided you know your Individual Healthcare Identifier (IHI) number. You don’t need a Medicare Card to get an e-prescription unless the medicine is on the Pharmaceutical Benefits Scheme (PBS). For non-PBS prescriptions, you only need an Individual Healthcare Identifier (IHI) number. An IHI is a special 16-digit number that helps identify you for healthcare. It ensures that healthcare professionals have the correct information for you when you receive care. Even if you’re not eligible for Medicare, you can still get an IHI number from Services Australia.