Health Info > Telehealth Published on : May 1, 2025

What to tell a doctor to get a sick note

Written by the editorial staff writer at Hola. Medically Reviewed by Dr Nelson Lau, MBBS FRACGP, GP & Digital Health Specialist.

What to tell a doctor to get a sick note

Summary: To get a sick note, be truthful and specific with your doctor about what you’re feeling and how it's affecting you. Share precise information and avoid overstating or fabricating your condition. Being honest ensures you receive the right care and a valid note when genuinely needed.

In today’s fast-paced and demanding world, taking time off for illness is sometimes perceived as a luxury rather than a legitimate necessity. However, health should always come first, and a doctor’s note, commonly known as a medical certificate, is often necessary for workplaces, schools, or other institutions to validate an absence. When requesting a sick note, honesty and transparency are crucial. Let’s delve into what you should tell a doctor to obtain a valid sick note and why honesty matters.

What is a sick note?

A sick note, also called a doctor’s note or medical certificate, is an official document from a healthcare provider confirming that you are unwell and unable to work, attend school, or perform regular duties for a certain period. Employers or institutions frequently request verification for your absence related to illness.

Who can provide a sick note?

A sick note can be provided by a licensed healthcare professional, such as:

General practitioners (GPs): The simplest way to obtain a sick note is by visiting a GP. These healthcare professionals are certified to evaluate medical conditions and issue certificates when needed. Many clinics operate under the Medicare system, so consultations may be bulk-billed–basically, free of charge.
Specialists: Specialists are doctors who specialise in specific fields, such as dermatology, cardiology, or orthopedics. If your medical issue or condition requires advanced care beyond what a GP offers, a specialist can assess your health and provide a sick note. This usually applies to chronic illnesses, surgical procedures, or specific therapies that interfere with your ability to work or study.
Mental health professionals: Mental health professionals, such as psychologists and psychiatrists, are authorised to issue sick notes when mental health conditions like stress, anxiety, or depression affect your performance at school or work. They evaluate your mental state and determine whether time off is needed for recovery, therapy, or to avoid future decline. Their documentation is just as valid as that for physical health concerns.
Telehealth services: Healthcare providers offering virtual consultations with GPs can provide sick notes after checking your symptoms via remote consultations.
Hospital and emergency departments: When facing a serious illness or an accidental injury, it is often essential to go to a hospital or an emergency care centre. These institutions can also give a sick note when required. Many organisations rely on such facilities for employee-related health matters. However, this option should only be considered when the condition is critical and demands quick medical attention.
Workplace guidelines and alternatives: In some workplaces, statutory declarations may be accepted instead of the sick note for short absences. Individuals need to check workplace policies before requesting a doctor’s note.

Sick notes can be issued by GPs, specialists, mental health professionals, telehealth services, pharmacists, hospitals or emergency care departments. Each evaluates your condition before providing documentation. Workplace policies can differ significantly, and some companies might permit self-certification for short-term absences. Therefore, it’s important to familiarise yourself with your organisation’s specific requirements.

Also read: Getting a medical certificate when you're too sick to go out - Tips

How to request a sick note?

Obtaining a sick note is straightforward and often doesn’t require an in-person visit. Consultations can be conducted via telephone or video call, after which a sick note can be issued if appropriate. If you're feeling ill and need proof for your employer or school, you can reach out to your usual GP or take advantage of a telehealth service like Hola Health to consult with a licensed GP. Simply submit a request, describe your symptoms and how they impact your daily activities. If appropriate, the doctor can provide a sick note and send it to you electronically. Most notes will detail the diagnosis (if necessary), the amount of rest recommended, and confirm that you are unfit for work or school during that time. Request a medical certificate with telehealth now.

Whether online or in a clinic, obtaining a sick note is a straightforward process. Services like Hola Health streamline and enhance accessibility to this procedure.

Also read: Medical certificate for day off work but can't get doctor's appointment?

How to communicate with the doctor for a sick note?

When communicating with a doctor about a sick note, it is essential to articulate your symptoms clearly and their effects on your ability to work or handle daily tasks. Be candid about the duration of your illness and whether you've attempted rest or over-the-counter treatments. Indicate if your condition affects your concentration, mobility, or the safe performance of your responsibilities. If your job involves physical tasks, emphasise how your symptoms hinder your performance. The GP will evaluate your circumstances to determine if a sick note is warranted.

Effective communication regarding your symptoms and limitations aids the doctor in providing appropriate assistance, including the provision of a valid sick note when necessary.

When do you need a sick note?

Typically, you require a sick note, also referred to as a medical certificate, when you are absent from work or school for more than just a few days due to illness. Employers or educational institutions may ask for one as proof of your inability to fulfil your obligations. Some workplaces necessitate a sick note after just one or two days of absence, while others may accept a self-certification for up to seven days. You may also be required to provide a sick note if applying for extended leave, sick pay benefits, or accommodations at work due to a health issue.

A sick note is generally necessary when your illness impairs your ability to work for several days or more, serving as formal evidence of your need for time off.

Can a doctor refuse to issue a sick certificate?

Yes, a doctor can refuse to issue a sick certificate if they determine there is no valid clinical reason warranting absence from work or school. Doctors must adhere to ethical standards and will only issue documentation if a legitimate health condition impacts your ability to work or attend school. If symptoms are unclear, exaggerated, or not supported by medical evidence, the request may be denied.

In conclusion, just be real with your doctor—clear, honest, and direct. This helps them give you the right support and a legitimate sick note if needed. Transparency ensures you receive appropriate care and keeps things fair for everyone.

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