Can I get a doctor’s note for dealing with stress via Hola Health?

Yes, if clinically appropriate. Under the Fair Work Act, personal (sick) leave in Australia can be taken for mental health reasons, not just for physical illness.  

Hola Health’s online doctors can review your symptoms during a safe, confidential telehealth assessment and, depending on their assessment, issue a secure telehealth medical certificate for mental health. 

Can I get a medical certificate for mental health, stress, or burnout? 

Yes.  Burnout, including ongoing exhaustion, feeling overwhelmed at work, or experiencing a temporary decline in mental health, may be valid reasons to take leave from work. If clinically appropriate, your doctor can issue a medical certificate confirming you’re unfit for work.  

The online med cert does not disclose your condition for privacy reasons under the Australian Privacy Law. It simply confirms that you’re unfit for work without mentioning the specific reason. 

Can I access a stress leave certificate due to a death in the family? 

We’re sorry you’re going through this. Grieving a loss can take a significant toll on your mental health, and it’s understandable if you need time away from work.  

Under the Fair Work Act, eligible employees are generally entitled to two days of compassionate (bereavement) leave per occasion. If you need more time, an online doctor can assess your situation and, where clinically appropriate, issue a medical certificate for personal leave.  

How fast will I receive my medical certificate? 

Following approval, your medical certificate is sent shortly and securely to your email or phone, in line with Australian Digital Health Agency guidelines for handling digital health information. 

Note: Telehealth is not suitable for medical emergencies. If you experience chest pain, severe shortness of breath, or a persistent high fever, call 000 or go to your nearest emergency department immediately.