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Mental Health Care Plan – 100% Bulk-Billed
4.6/5 based on 28000+ reviews
4.6/5 based on 28000+ reviews
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Mental Health Care Plan
100% Bulk Billed | 20 mins consult
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Why Aussies choose Hola for Mental Health support
Top Rated
97% of users recommend Hola*
100+ AHPRA
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Consults Australia-Wide
100%
Medicare Bulk-Billed
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Timely support when you need it most
How to request a Mental Health Care Plan with Hola
1. Book an appointment in minutes
2. Consult with a practitioner
3. Get your healthcare delivered in minutes
1. Book an appointment in minutes
Fill in your details in a secure online form. Schedule a call based on available slots.
2. Consult with a practitioner
Video consult with an AHPRA-registered medical practitioner for a mental health treatment plan.
3. Get your healthcare delivered in minutes
If eligible, receive your instant mental health treatment plan via email.
WHAT TO EXPECT
Long-term care at home delivered at $0 to the patient
The mental health care plan is 100% bulk billed with Hola Health 24/7.
A hold of $63 is placed on your nominated credit card at the time of booking, which is released post consultation.
A valid Medicare card is required.
Under Medicare, certain costs for services provided by specialists may be rebated separately and could have a gap fee. For more details, speak to the doctor during the appointment.
Your data is kept safe and confidential. We follow Australian Privacy Principles and ADHA guidelines and are compliant with ISO 27001 standards.
For emergencies, always call 000.
Frequently Asked Questions
What is a Mental Health Treatment Plan?
A Mental Health Treatment Plan, formerly known as a Mental Health Care Plan, is an important component of Australia’s healthcare system under Medicare. It is designed to support people with mental health conditions. A Mental Health Care Plan gives information on the patient’s diagnosis, medication, and treatment suggested by the GP. The telehealth appointments with Hola are 100% Medicare bulk billed.
Will my Mental Health Care Plan expire? How long is it valid for?
A Mental Health Treatment Plan does not have an expiration date once it is initially created. Changes to the plan could be done by the GP periodically, depending on the patient’s condition, their progress and any new developments or symptoms that arise. When a Medicare rebate is applied, a patient is eligible for 10 individual and 10 group sessions per calendar year, if the condition demands. These sessions will be replenished every calendar year.
What is the eligibility?
A Mental Health Care Plan is accessible to individuals diagnosed with mental health disorders such as depression, anxiety, substance abuse and more. This is applicable for people from different age groups, such as teenagers, adults and older people alike.
What support can I get from a GP with Hola?
With Hola, a GP can help you create a Mental Health Care Plan if needed. This plan outlines your symptoms, diagnosis, and the treatment your GP recommends. You can also get referrals to mental health professionals like psychologists and counsellors, who can give you specialised therapy and support.
A Mental Health Care Plan may give you access to up to 10 individual sessions and 10 group sessions each year. Your GP will usually start you with 6 sessions and review your progress before approving the remaining ones.
How is a Mental Health Care Plan different from a GP referral?
A Mental Health Care Plan is a full treatment plan created with your GP. It’s meant for people experiencing mental health challenges and includes your diagnosis, treatment goals, and next steps.
A GP referral is simpler — it’s a document your GP gives you when you need to see a specialist (like a psychologist or psychiatrist). It includes information about your condition and why you’re being referred.
Will the GP select a psychologist for me, or can I choose one afterwards?
When do I need to get a new Mental Health Care Plan?
If there are any noticeable changes in your symptoms or behaviour, you might need a new plan. The frequency with which a planned treatment is reviewed could be discussed with your GP. Depending on the medical concern involved and its complexity, your GP may initially prepare the Mental Health Treatment Plan for a year and subsequently review it every 3 or 6 months.
Will I receive a prescription as part of my mental health appointment?
If your GP thinks it is necessary, medication may be recommended as part of your treatment plan for mental health issues. This could involve your doctor prescribing medication directly or referring you to a psychiatrist who can assess and prescribe medication if necessary.
Will I get a referral as part of my mental health appointment?
If your GP thinks it is necessary, your Mental health appointment can encompass referrals to a diverse range of mental health specialists and allied health professionals. These referrals may extend to professionals such as:
- Psychiatrists – who can provide assessment and medication management if needed
- Psychologists – who offer therapeutic interventions tailored to your needs
- Social workers – who provide support and guidance
- Occupational therapists – who assist in improving daily functioning and coping strategies.
What does Medicare cover for mental health?
At Hola Health, the Mental Health Treatment Plan is 100% Bulk Billed, i.e., the consultation comes at $0 for valid Medicare cardholders. A hold of $63 is placed on your credit card and refunded after the appointment. If you cancel within 24 hours of the scheduled appointment or do not attend, the $63 will be charged to your credit card.
How do I claim bulk billing when requesting a mental health care plan online?
At Hola Health, bulk billing is applied automatically if you are eligible for the mental health plan. Simply provide your Medicare details during booking. If you meet the requirements, the claim will be processed by Hola on your behalf. Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.
How does a Mental Health Treatment Plan work?
After requesting to speak with a general practitioner for a Mental Health Treatment Plan, the health practitioner or GP will discuss your symptoms, concerns, and treatment goals. They will then tailor a Mental Health Care Plan according to your diagnosis. This plan may have a variety of treatments and support networks to address your mental health needs comprehensively.
If necessary, your GP may recommend a referral to a mental health professional, such as a psychologist, psychiatrist, or counsellor. Additionally, they might prescribe medication, suggest lifestyle modifications, and discuss self-help strategies appropriate to your situation.
As part of ongoing care, your treatment plan will be periodically reviewed and adjusted by your GP to assess your progress and make any necessary modifications to your treatment regimen. This ensures that your care remains aligned with your evolving needs and continues to support your journey toward improved mental well-being.
What if I don’t get a Mental Health Treatment Plan after my consultation?
A Mental Health Treatment Plan will be given by a GP if the patient’s condition warrants it. In case the GP is not able to provide the plan, they will explain why your situation does not require a Mental Health Treatment Plan and will suggest alternate treatment options to solve the mental health concern. If you disagree with this decision, it is important to discuss your concerns with your doctor.
If I’m caring for someone with a mental health disorder, can I be involved in their treatment plan?
A carer can be allowed to participate in 2 Mental Health Sessions per calendar year. Please refer to Services Australia for more information.
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Did a fully bulk billed mental health plan.
It was quick and easy to get an appointment. The doctor was kind and understanding and I got my referral mental health plan right after the call.
Jordi Procel
Very professional outfit. Easy, user friendly
from booking the appointment, to notifications and face to face meeting via their link. No nonsense, convenience from my home, for an after hours consultation. Highly recommend Hola Health! Especially for FIFO workers, outside of the mining industry.
Sirdavid Secker
Our family go-to,
a professional service that is accessible and affordable. As a Registeted Nurse I highly recommend Hola Health and have recommended to family and friends. Hola health medical practioners will direct you to ED if needed. Thank you to the team at Hola Health 🙂
Sylvia Mosey
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Certified by real doctors
Partnered with Talked Psychology, Hola Health provides fully Medicare bulk-billed doctor consultations for Mental Health Care Plan with AHPRA-licensed Australian practitioners. Following a thorough telehealth consultation, the medical advice and documents are intended solely for legitimate medical purposes. If you are experiencing a medical emergency, please call 000 (Triple Zero) immediately.
*All content is evidence-based, with surveys showing 122 out of 126 users (97%) would recommend Hola to their friends.
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