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Mental Health Care Plan – 100% Bulk-Billed

Get a Medicare bulk-billed Mental Health Care Plan from a real Australian GP, right from home with Hola. Your privacy is protected on our secure ADHA-registered platform. No out-of-pocket cost, no stress. Just easy access to a qualified GP to support you.

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Mental Health Care Plan

100% Bulk Billed | 20 mins consult start-online-doctor-consult-arrow-icon

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Why Aussies choose Hola for Mental Health support

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Top Rated
97% of users recommend Hola*

100+ AHPRA
Certified General Practitioners

1.5M+
Consults Australia-Wide

100%
Medicare Bulk-Billed

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Your Data Safe
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Timely support when you need it most

How to request a Mental Health Care Plan with Hola

1. Book an appointment in minutes

Fill in your details in a secure online form. Schedule a call based on available slots.
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2. Consult with a practitioner

Video consult with an AHPRA-registered medical practitioner for a mental health treatment plan.
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3. Get your healthcare delivered in minutes

If eligible, receive your instant mental health treatment plan via email.
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WHAT TO EXPECT

Long-term care at home delivered at $0 to the patient

    • Green-tick-iconThe mental health care plan is 100% bulk billed with Hola Health 24/7.
    • Green-tick-icon A hold of $63 is placed on your nominated credit card at the time of booking, which is released post consultation.
    • Green-tick-iconA valid Medicare card is required.
    • Green-tick-iconUnder Medicare, certain costs for services provided by specialists may be rebated separately and could have a gap fee. For more details, speak to the doctor during the appointment.   
    • Green-tick-iconYour data is kept safe and confidential. We follow Australian Privacy Principles and ADHA guidelines and are compliant with ISO 27001 standards.  
    • Green-tick-iconFor emergencies, always call 000.
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Frequently Asked Questions

A Mental Health Treatment Plan, formerly known as a Mental Health Care Plan, is an important component of Australia’s healthcare system under Medicare. It is designed to support people with mental health conditions. A Mental Health Care Plan gives information on the patient’s diagnosis, medication, and treatment suggested by the GP. The telehealth appointments with Hola are 100% Medicare bulk billed.
A Mental Health Treatment Plan does not have an expiration date once it is initially created. Changes to the plan could be done by the GP periodically, depending on the patient’s condition, their progress and any new developments or symptoms that arise. When a Medicare rebate is applied, a patient is eligible for 10 individual and 10 group sessions per calendar year, if the condition demands. These sessions will be replenished every calendar year.
A Mental Health Care Plan is accessible to individuals diagnosed with mental health disorders such as depression, anxiety, substance abuse and more. This is applicable for people from different age groups, such as teenagers, adults and older people alike.

With Hola, a GP can help you create a Mental Health Care Plan if needed. This plan outlines your symptoms, diagnosis, and the treatment your GP recommends. You can also get referrals to mental health professionals like psychologists and counsellors, who can give you specialised therapy and support.

A Mental Health Care Plan may give you access to up to 10 individual sessions and 10 group sessions each year. Your GP will usually start you with 6 sessions and review your progress before approving the remaining ones.

A Mental Health Care Plan is a full treatment plan created with your GP. It’s meant for people experiencing mental health challenges and includes your diagnosis, treatment goals, and next steps.

A GP referral is simpler — it’s a document your GP gives you when you need to see a specialist (like a psychologist or psychiatrist). It includes information about your condition and why you’re being referred.

You can ask the GP to suggest a psychologist nearby or conduct your research and find someone who will suit your needs, such as specialisation, location, etc. Even if the referral specifies a particular psychologist’s name, you are not bound to that recommendation. The referral gives access to subsidised sessions with a psychologist, regardless of whether you choose the recommended professional or one of your choices.

If there are any noticeable changes in your symptoms or behaviour, you might need a new plan. The frequency with which a planned treatment is reviewed could be discussed with your GP. Depending on the medical concern involved and its complexity, your GP may initially prepare the Mental Health Treatment Plan for a year and subsequently review it every 3 or 6 months.
If your GP thinks it is necessary, medication may be recommended as part of your treatment plan for mental health issues. This could involve your doctor prescribing medication directly or referring you to a psychiatrist who can assess and prescribe medication if necessary.

If your GP thinks it is necessary, your Mental health appointment can encompass referrals to a diverse range of mental health specialists and allied health professionals. These referrals may extend to professionals such as: 

  • Psychiatrists – who can provide assessment and medication management if needed
  • Psychologists – who offer therapeutic interventions tailored to your needs
  • Social workers – who provide support and guidance
  • Occupational therapists – who assist in improving daily functioning and coping strategies. 
At Hola Health, the Mental Health Treatment Plan is 100% Bulk Billed, i.e., the consultation comes at $0 for valid Medicare cardholders. A hold of $63 is placed on your credit card and refunded after the appointment. If you cancel within 24 hours of the scheduled appointment or do not attend, the $63 will be charged to your credit card.
At Hola Health, bulk billing is applied automatically if you are eligible for the mental health plan. Simply provide your Medicare details during booking. If you meet the requirements, the claim will be processed by Hola on your behalf.  Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.

After requesting to speak with a general practitioner for a Mental Health Treatment Plan, the health practitioner or GP will discuss your symptoms, concerns, and treatment goals. They will then tailor a Mental Health Care Plan according to your diagnosis. This plan may have a variety of treatments and support networks to address your mental health needs comprehensively.

If necessary, your GP may recommend a referral to a mental health professional, such as a psychologist, psychiatrist, or counsellor. Additionally, they might prescribe medication, suggest lifestyle modifications, and discuss self-help strategies appropriate to your situation.

As part of ongoing care, your treatment plan will be periodically reviewed and adjusted by your GP to assess your progress and make any necessary modifications to your treatment regimen. This ensures that your care remains aligned with your evolving needs and continues to support your journey toward improved mental well-being.

A Mental Health Treatment Plan will be given by a GP if the patient’s condition warrants it. In case the GP is not able to provide the plan, they will explain why your situation does not require a Mental Health Treatment Plan and will suggest alternate treatment options to solve the mental health concern. If you disagree with this decision, it is important to discuss your concerns with your doctor.

A carer can be allowed to participate in 2 Mental Health Sessions per calendar year. Please refer to Services Australia for more information. 

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Dr Vishnu Gopalan, MBBS, FRACGP
Co-Founder and Chief Medical Officer
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Partnered with Talked Psychology, Hola Health provides fully Medicare bulk-billed doctor consultations for Mental Health Care Plan with AHPRA-licensed Australian practitioners. Following a thorough telehealth consultation, the medical advice and documents are intended solely for legitimate medical purposes. If you are experiencing a medical emergency, please call 000 (Triple Zero) immediately.

*All content is evidence-based, with surveys showing 122 out of 126 users (97%) would recommend Hola to their friends.

Dr Vishnu Gopalan doctor-vishnu-verified-badge-icon Verified Provider

MBBS, FRACGP

Dr Ammar Al-Ani doctor-ammar-verified-badge-icon Verified Provider

MBChB, MRCSI 1+2, CCBST, AMC

Dr Achini Perera doctor-achini-verified-badge-icon Verified Provider

FRACGP, MBBS, DRANZCOG, GDCH

Dr Mahmood Nekooee doctor-nekooee-verified-badge-icon Verified Provider

FRACGP, MD

Dr Vian Miran doctor-vian-verified-badge-icon Verified Provider

MBBS, FRACGP

Dr Shobana Krishnamoorthy doctor-shobana-verified-badge-icon Verified Provider

FRACGP, MBBS, DRANZCOG, GDCH

Dr Sathyan Gunaseelan doctor-sathyan-verified-badge-icon Verified Provider

FRACGP, MBBS

Dr Lauren Gandhi doctor-lauren-verified-badge-icon Verified Provider

MChD, PhD

24/7 Across NSW, VIC, QLD, WA & beyond

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