1800MEDICARE

1800MEDICARE is a national helpline in Australia managed by Services Australia, providing support for Australians seeking information about Medicare, such as coverage, benefits, and claims. 

Key services provided via the hotline 

Australians can call 1800 132 011 to:  

• Ask questions about Medicare eligibility and enrolment 

• Receive assistance with Medicare claims and benefit payments 

• Change or update personal information linked to Medicare. 

• Request a new Medicare card if lost or damaged 

• Obtain information about bulk billing and services covered by Medicare. 

Operating hours and accessibility 

The 1800MEDICARE hotline operates 24 hours a day, 7 days a week.  

• Interpreting services are provided for people who don’t speak English 

• TTY support is available for people who are deaf or hard of hearing 

• Calls are free from landlines and most Australian mobile services. 

When to call vs. using myGov online 

• Call 1800MEDICARE for urgent enquiries, complex matters, or when digital access is limited. 

• Use myGov for everyday tasks like checking claims, updating personal details, and accessing Medicare statements. 

A clear understanding of 1800MEDICARE supports timely issue resolution, resolves Medicare concerns efficiently, and confidently navigates the country’s public healthcare system. 

Medical Disclaimer: The content on this page is for informational purposes only.