Telehealth Appointment

Telehealth appointments is an online medical consultation, that lets you to speak with an AHPRA-registered doctor via video.

With Hola, you can request a telehealth appointment from anywhere in Australia. Just fill in a few details and see a doctor online in minutes. Doctors are available 24/7.

Hola telehealth appointment starts from $39, and it depends on the type of consultation. Eligible Medicare cardholders may be able to access bulk-billed doctor*  during select hours.

Learn more: – Hola Health Telehealth Services & Pricing

Yes, a Hola doctor may provide script refills, new or repeat prescription following a telehealth consultation when clinically appropriate.

The doctor will assess your symptoms, medical history before deciding whether a prescription is appropriate. A script is not guaranteed, and certain medications or conditions may require an in-person assessment.

You can use a telehealth doctor appointment to discuss a range of healthcare concerns, including:

• Medical certificates
• New and repeat prescriptions
• Specialist referral letters
• After-hours consultations
• Pathology or blood test referrals
• Radiology referrals

And many more. Hola Health provides convenient telehealth Australia services without needing to travel to a clinic.

All clinicians at Hola Health are AHPRA-registered clinicians, including Australian-based GPs and nurse practitioners. When you book a telehealth appointment, you connect with a suitable telehealth doctor or practitioner. Our doctors follow the same clinical standards as the GPs in clinics.

Some conditions may need a physical exam and not be suitable for a telehealth. Your doctor will assess your situation and advise you if an in-person doctor appointment is needed.

Yes, eligible patients can access bulk-billed telehealth consultations* under Medicare for selected services and during eligible hours.

These include:

• After-hours bulk-billed doctor consult – GP urgent care, available from 11pm to 6:45am, 7 days a week.
• Online prescription consult – Urgent script refill (no repeats) during bulk billing hours – 11pm to 6:45am, 7 days a week.

Important considerations:

• A valid Medicare card is required to access eligible bulk-billed services.
• Bulk-billing* eligibility depends on the type of telehealth appointment, your circumstances and the time of consultation.
• Outside eligible hours or for services that are not covered by bulk billing, private fees apply.
• Prescriptions are not guaranteed and can only be provided when clinically appropriate.
• In an emergency, call 000.

At Hola Health, bulk billing is applied automatically if you are eligible for the services. Simply provide your Medicare details during booking. If you meet the requirements, the claim will be processed by Hola on your behalf.  Since there is no upfront fee for the consultation (patients pay nothing), the Medicare rebate will be paid to Hola directly.

After you submit your request for a telehealth appt, you will receive a link to join an online video consult with a Hola online doctor. Click or tap the link to start your telehealth consult.

If you miss your telehealth doctor appointment, our support team can contact you to help resolve any issue. They may guide and reconnect you with your doctor where possible.

If you need assistance with your telehealth appointment, you can also contact Hola Health support at support@hola.health.

Read more: – Access & Technical Support

Yes. Hola Health takes your privacy and data security seriously.

Data collected through our telehealth services is stored within an Australian data centre that is compliant with ISO 27001 standards. Hola operates in under Australian Privacy Principles. Approved by the Australian Digital Health Agency, Hola spare no effort in ensuring the confidentiality and safety of your data.

Yes. Hola Health provides telehealth appointments across Australia. You can your health and receive care anytime, from anywhere, with Hola – city or regional.

• Telehealth NSW – Book a telehealth appointment with an online doctor in Sydney or across NSW. Whether you’re in the CBD, visiting the Blue Mountains, Wollongong or Albury, you can access a convenient telehealth consultation when clinically appropriate.
• Telehealth VIC – Access telehealth doctors through Hola Health across Victoria. Whether you’re in Melbourne CBD, the Yarra Valley or regional Victoria, a telehealth appointment can provide convenient access to healthcare without travelling to a clinic, where suitable.
• Telehealth QLD – Hola Health provides telehealth appointments for eligible patients across Queensland, including Brisbane, Eight Mile Plains, Alderley and surrounding areas. A telehealth consultation can be a convenient option for suitable non-emergency healthcare needs.
• Telehealth WA – Hola Health makes telehealth consultations accessible to eligible patients across Western Australia, including Perth and regional areas. A telehealth appointment can help reduce the need to travel long distances when your healthcare needs can be managed by telehealth doctors.

Yes. During a telehealth doctor appointment, an Australian-registered doctor can assess your condition and provide a specialist referral when clinically appropriate. You can request referrals to specialists such as:

• Dermatologist Referral
• ENT Specialist Referral
• Gynaecologist Referral
• Gastroenterologist Referral
• Ophthalmologist Referral
• Paediatrician Referral
• Urologist Referral
• Endocrinologist Referral
• Cardiologist Referral
• Orthopaedic Referral
• Obstetrician Referral
• Fertility Referral

Learn more about  online specialist referrals

Yes. During a telehealth appointment, a Hola doctor can issue a blood work referral when clinically appropriate.

Pathology referrals include:

1. Complete Blood Count (CBC) Referral
2. General Health Blood Test Referral
3. Iron Deficiency Test Referral
4. Thyroid Function Test Referral

Metabolic & Organ Function Tests

• (HbA1c) Test Referral
• Cholesterol Test Referral
• Gout Test Referral
• Kidney Function Test Referral
• Liver Function Test Referral

Hormone & Reproductive Health

• Men’s Health Pathology Test Referral
• Fertility Screening Referrals

Sexual Health

• STI Blood Test Referral

Learn more about online blood test referral.

Yes. A Hola Health telehealth doctor can provide a radiology referral when clinically appropriate, including:

X-Ray Referral

• Chest X-Ray Referral
• Pelvis X-Ray Referral
• Knee X-Ray Referral
• Hip X-Ray Referral
• Rib X-Ray Referral

Ultrasound Referral

• Dating Scan Referral
• Bladder Ultrasound Referral
• Thyroid Ultrasound Referral
• Gallbladder Ultrasound Referral
• Pelvic ultrasound Referral
• Holter Monitor Referral

Other Diagnostics

• DEXA Scan Referral
• Echocardiogram Referral

Learn more aboutradiology referrals