Hola Health is available on desktop browser, mobile browser and app. Hola Health video calls usually work straight from your browser. You can also download the Hola Health app for a smoother consult and additional app offers.
Can I join my consultation without downloading an app?
Yes. Just:
- Open the call link from your booking SMS or email.
- Allow camera and microphone access when asked.
- Wait for your doctor to join.
Which web browsers are supported?
Using the latest version of your browser gives you the best experience.
Do I need to create an account before my consultation?
Usually not. You can join using the secure link from your booking. If anything else is needed, you’ll be told during booking.
How do I prepare my device before joining?
Before the consultation:
- Check your Internet connection.
- Update your browser if necessary.
- Test your camera and microphone.
- Close any unnecessary applications.
- Join from a quiet and private area.
Still need help? Contact Hola Health Support
If you continue to experience technical issues, please contact Hola Health Support – support@hola.health
How do I contact the Hola Health Support Team?
Email support@hola.health or contact here
When should I contact Hola Health Support?
Reach out if you:
- Have camera or microphone problems
- Have sound or connection issues
- Can’t access your call link
- Have a question about your booking
- Have any other technical issue
What information should I provide when contacting support?
To help resolve your enquiry quickly, provide:
- Appointment date and time.
- Your email or mobile number.
- The device and browser you’re using.
- A description and screenshot of the problem.
- Any error messages you saw.
- What you’ve already tried
What should I do if I have an urgent medical concern?
Hola Health Support can’t provide emergency care. If you have serious symptoms:
- Call 000 immediately for a medical emergency.
- Go to your nearest emergency department if needed.
- Contact your local urgent care health service for anything else urgent but not life-threatening.
Is my information kept private when I contact support?
Yes. Anything you share with support follows privacy law and is only used to help with your query.
How long does it take to receive a response from Hola Health Support?
It depends on your question and how much help it needs. To get a faster answer:
- Include all the details you can in your first message.
- Add screenshots or error messages, if you have them.
- Reply quickly if we ask for more information.
Still need help? Get in touch with Hola Health Support
If the steps above haven’t fixed your problem, contact our support team with your name, appointment details, device, browser, and a quick description of the issue. We’ll help as fast as we can.
