How do I cancel my Hola Health consult while I’m in the waiting room? 

If you can’t make your telehealth call, you can cancel it by contacting the support team. Doing this early helps avoid disruption and frees up the slot for someone else. The support team may assist you to book again when convenient. 

What happens if I miss my Hola Health appointment? 

If you don’t show up, it may be recorded as a missed appointment (a “no-show”). If this happens, contact Hola Health Support straight away to talk about your options and rebook if needed. 

What should I do if I can’t attend because of a technical issue? 

1. Restart your device. 

2. Check your internet connection. 

3. Try a different browser or device. 

4. Contact Hola Health Support if you still can’t join. 

If it can’t be fixed in time, the support team will help you with next steps. 

Are there any cancellation or no-show fees? 

This depends on your appointment type and how much notice you gave. Check Hola Health’s booking terms, or contact Support for the latest details. 

Need help managing your appointment with Hola Health? 

Contact Hola Health Support with: 

• Your full name 

• Your appointment date and time 

• Your booking details 

• A short explanation of what you need