Hola partners with the concussion hotline to deliver 24/7 concussion care across Australia

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This blog is for educational purposes only and does not replace professional medical advice or diagnosis. If you have health concerns, consult an AHPRA-registered telehealth doctor or request a medical certificate online if clinically appropriate. Please note: Hola Health does not currently offer Mental Health Care Plans.

We’re excited to announce a new partnership between Hola Health and the Concussion Hotline, a first-of-its-kind, dedicated telehealth service giving Australians immediate access to specialist-trained doctors for concussion care, anytime and anywhere.

Why this partnership matters

Concussions require urgent medical attention. Experts recommend seeing a GP within 72 hours after a head knock, yet many Australians face long wait times or limited access, especially in regional and rural areas.

Through this partnership, Hola will power the Concussion Hotline’s round-the-clock telehealth consultations, ensuring patients are connected with Australian-based GPs typically within 15 minutes (Based on typical wait times; may vary by demand and practitioner availability) after booking.

About the Concussion Hotline

The Concussion Hotline is a 24/7 medical service developed in Australia. Its mission is to ensure that everyone, from metro residents to those living far from major hospitals, can access specialist-guided concussion care without delay.

Every GP available through the Hotline has undergone specialist concussion training based on the latest evidence-based management protocols, providing patients with accurate guidance and peace of mind when it matters most.

What this means for patients

Through the partnership, patients across Australia can expect:

• Immediate access to a GP typically within 15 minutes (Based on typical wait times; may vary by demand and practitioner availability)
• Specialist-trained doctors in concussion management
• Nationwide availability, including metro, regional and rural areas
• 24/7 support, including weekends and public holidays

Whether it’s a child who’s had a fall, an athlete injured during sport, or anyone who has experienced a knock to the head, the Hotline ensures timely and expert help is just a video call away.

A shared vision for better care

At Hola, our mission is to make high-quality healthcare accessible to all Australians. Partnering with the Concussion Hotline strengthens this commitment by ensuring that concussion patients receive expert care without unnecessary delays, no matter where they live. From today, Australians have a faster, easier way to access the right concussion care when they need it most—thanks to the partnership between Hola and the Concussion Hotline.