Who are Hola Health doctors? 

Hola Health doctors and nurse practitioners are clinicians based in Australia, and are registered with the Australian Health Practitioner Regulation Agency (AHPRA) — the national regulator that oversees all medical professionals in Australia. AHPRA registration means a practitioner has met strict educational, professional, and ethical standards and is legally authorised to practise in Australia.

If you’d like to verify a practitioner’s credentials, you can check their AHPRA registration number on the official AHPRA website at ahpra.gov.au. Alternatively, read more about the clinical team of Hola.

Where are they based?

All Hola Health practitioners are based in Australia. Although consultations are conducted via telehealth, you are connected with locally registered doctors and nurse practitioners who are familiar with the Australian healthcare system, Australian clinical guidelines, and Australian patient needs.

Do they follow Australian healthcare standards?

Yes. All Hola Health practitioners adhere to Australian clinical guidelines, professional codes of conduct, and patient confidentiality requirements under the Australian Privacy Principles. Consultation records are stored securely on Australian servers in compliance with the Privacy Act 1988.

Are the prescriptions, referrals, and medical certificates issued by Hola Health valid?

Yes. Prescriptions, referrals, and medical certificates issued by Hola Health doctors or practitioners are legally valid documents recognised across Australia — provided they are issued following a proper clinical assessment and where clinically appropriate. Medical certificates issued by Hola Health are accepted by employers and institutions under Fair Work guidelines.

Is telehealth right for my situation?

Hola Health telehealth is appropriate for a wide range of non-emergency health concerns — including common illnesses, repeat prescriptions, referrals, and medical certificates. It is not suitable for emergencies. If you are experiencing chest pain, difficulty breathing, sudden severe symptoms, or any other medical emergency, call 000 immediately or attend your nearest Emergency Department.

How do I speak with a Hola Health telehealth doctor or medical practitioner?

Visit hola.health or download the free Hola Health app on iOS or Android. Select the service you need, complete a brief online form, and connect with an AHPRA-registered practitioner via telehealth video call — available 24/7, including after hours, weekends, and public holidays.