- Current GP callback time: 15 mins. For emergency, call 000.
As Australia continues to embrace digital health solutions, telehealth is more than just a virtual doctor consultation tool; it is a care delivery system, connecting patients to the healthcare services, from primary care to specialist treatment. These services are provided by Australian-registered medical practitioners who adhere to national professional standards and deliver safe and high-quality care. Telehealth expands healthcare access, offering affordable and convenient consultations for general health advice, referrals to other healthcare providers, prescriptions, and medical certificates.
Hola Health is committed to providing an ethical, safe and professional telehealth services that comply with all relevant Australian healthcare regulations. We believe that everyone deserves quality and convenient healthcare that should be accessible anytime when needed. Through our innovative technologies and comprehensive healthcare process, our patients are empowered with the tools and resources to take charge of their health on their own terms.
We strictly adhere to all TGA (Therapeutic Goods Administration) rules regarding advertising, prescribing, and patient care. We do not make claims about treatment results or promote specific products.
Our doctors and nurse practitioners adhere to strict ethical standards. These are set by the Australian Health Practitioner Regulation Agency (AHPRA). All advice is based on professional judgement and patient circumstances.
We comply with the Australian Privacy Act. We are dedicated to keeping your personal data safe. All Telehealth consults are secure and encrypted, and we store our patient records safely.
Hola believes in transparency. Our role is to guide and support you. Whether it’s costs, information, process or team, we always aim to give you clear information. This helps you make your own informed choice.
Hola makes a continuous effort to meet all the latest legal and ethical standards. We regularly check all our rules and systems. This ensures we always follow new Australian laws.
Clinical governance is a vital framework that ensures everyone in a health service is working to provide the best possible care to patients.
Our award-winning and easy-to-use technology facilitates our patients’ access to quality healthcare. This includes resources, professional advice, and convenient care when they need it the most. Hola strives to provide the best care to all patients in Australia. Whether they’re managing a routine matter or chronic condition, dealing with a new condition, or seeking preventive care, Hola is here 24/7 to support and provide medical assistance in their time of need.
Hola is committed to helping patients receive safe and convenient care when they need it. This means providing the best possible care by upholding professional codes of conduct by our experienced doctors and practitioners. That’s why we implement rigorous onboarding checks to ensure that the services they provide meet the necessary high standards. We on-board Specialist Doctors in General Practice, Emergency Medicine, Obstetrics & Gynaecology, Dermatology and General Medicine. Our health practitioners and doctors are:
a. Registered with AHPRA and have an unrestricted licence to practice in Australia
b. Have a minimum of 5 years of clinical experience in the Australian healthcare system
c. Bring in exceptional experience in General Practice, Medicine, Women’s Health, and Men’s Health
d. Trained and well-equipped with the latest knowledge and skills, so they can enhance the quality of care they provide through our platform.
To make it easy for our patients, we also give you the option to have multiple touchpoints with our doctors. One way we look to achieve continuity of care is by offering follow-up options for referrals at a discounted rate. We keep you informed about the process, stages and keep the information as clear as we can.
We at Hola are committed to providing personalised care that is best suited to you when you need it. We know that everyone’s health needs are different. That’s why we make sure that you are in control of your health while we facilitate you to achieve your health goals at your own pace.
We facilitate a broad range of services encompassing your physical, mental, and emotional well-being. This comprehensive health management approach is supported by the availability of bulk billing for many services, ensuring affordability.
We understand health issues don’t follow a schedule. You can access care whenever you need it most. Because we are fully online, our telehealth services are available every single day, 24 hours a day, offering you reliable support right when you need it.
Clinical governance is an ongoing process. It is not a one-time effort. We constantly review and improve our platform. We gather feedback from doctors and users. We use this feedback and the latest clinical evidence to make things better.
We are very careful with our care practices and advise patients on health safety that is best for them. For example, we do not allow Schedule 4D/4B or Schedule 8 Medications to be prescribed via the Hola platform.
At Hola Health, we believe in continuous growth and encourage our team of medical practitioners to integrate the latest research and clinical guidelines into their care. By focusing more on evidence-based care practices, we aim to provide reliable and effective healthcare.
This approach of clinical governance ensures that we facilitate safe, evidence-based, patient-centred, accessible, and integrated care across the nation instantly.
We follow standards, regulations and guidelines laid out by:
Last updated: January 2026
