How do I join my Hola Health telehealth appointment?

• Open the link sent to you by SMS or email. 

• Use a supported browser. 

• Allow camera and microphone access when asked. 

• Wait in the virtual waiting room until your doctor joins. 

What happens after I join my video consultation? 

You’ll usually wait in a virtual waiting room until your doctor is ready. Once they join, they’ll: 

1. Confirm your identity. 

2. Talk through your symptoms and concerns. 

3. Ask about your medical history, if needed. 

4. Recommend the right next steps or treatment. 

What do I need to do before joining my consultation? 

1. Make sure your device is charged or plugged in. 

2. Use a stable Wi-Fi or mobile connection. 

3. Test your camera and microphone. 

4. Find a quiet, private spot. 

5. Have your call link ready. 

6. Keep any relevant medical details or medications nearby. 

What should I do if I can’t find the link to my consultation? 

1. Check your texts. 

2. Check your email inbox. 

3. Check your junk or spam folder. 

4. Look for any message from Hola Health. 

5. If you still can’t find it, contact Hola Health Support before your appointment. 

Can I join my consultation from a phone, tablet, or laptop? 

Yes. Smartphones, tablets, laptops, and desktop computers all work. Just use a supported browser and make sure your camera, microphone, and internet connection are working. 

What should I do if I join my appointment late? 

Join as soon as you can using your original link. If you’re worried you’ll miss it entirely, contact Hola Health Support right away. 

What happens if my doctor isn’t available when I join? 

Stay in the virtual waiting room. If there’s a delay, Hola Health may call you with an update, or help you book the next available slot. 

Are video and phone consultations clinically appropriate? 

Telehealth suits many non-emergency concerns, but not everything can be safely checked remotely. Your doctor will let you know if you need an in-person visit as well.