How do I report suspicious activity?

If something seems off with your Hola Health account, here’s what to do. 

What counts as suspicious activity on my account? 

Watch out for: 

• A login you don’t recognise 

• A password reset you didn’t request 

• Bookings, scripts, or certificates you didn’t ask for 

• Messages asking for your password or card details 

How can I report suspicious activity to Hola Health? 

Email support@hola.health as soon as you can, and describe exactly what you noticed. 

What information should I include when reporting suspicious activity? 

Include: 

• Your correct email address 

• What you noticed, and when 

• Screenshots, if you have any 

What should I do if my Medicare details or personal information may have been compromised? 

Contact Hola Health Support immediately. You may also want to contact Services Australia about your Medicare details, and keep an eye on your account for anything unusual. 

How can Hola Health assist me? 

Email support@hola.health. The team can help secure your account, look into the issue, and guide you through next steps.