What if I missed my consult?

There could be many reasons that may result in you missing the video consult. Here are a few scenarios and what to do –  

What should I do if I missed my appointment due to an emergency? 

If it’s a medical emergency, call 000 first. Once you’re safe, contact Hola Health Support and explain what happened. They’ll help with next steps and rebooking. 

What if I missed my appointment because of technical issues? 

Support will contact you and help sort out the problem. If the issue was with your device or internet, contact Support as soon as you can. It’s worth testing your camera, microphone, and internet beforehand to avoid this. 

What should I do if I need urgent medical care instead? 

If it’s a medical emergency, call 000 immediately. Don’t wait for a telehealth appointment. If it’s urgent but not life-threatening (like a minor injury or infection that can wait a little), find a Medicare Urgent Care Clinic.  

Need help with a Hola Health missed appointment? 

Email support@hola.health, or read the full Consult Terms and Conditions to understand the policy for your specific booking type.