Patient portal
The patient portal is a secure online platform used in Australia that enables patients to securely view and manage their health records and communicate digitally with their healthcare provider.
Standard features and functionality
Patient portals commonly allow users to:
- Book and manage appointments
- View medical documents, including test results and referrals
- Access prescriptions and repeat medication requests
- Communicate securely with healthcare providers
- Update their personal details
Security measures and multi-factor authentication (MFA)
Australian patient portals must adhere to strict security standards.
- Compliance with the Privacy Act 1988 and Australian Privacy Principles
- Use of encryption to safeguard health information
- Multi-Factor Authentication (MFA) to confirm user identity
- Maintain secure access and session controls
Linking with My Health Record
Some patient portals connect with My Health Record.
- Allows clinical documents to be shared with authorised healthcare providers
- Enables patients to view Medicare details, medicines, and immunisation history
- Patient consent determines what data is shared and accessed.
Knowing how patient portals work empowers Australians to take control of their healthcare and engage confidently with providers within Australia’s digital health system.
Medical Disclaimer: The content on this page is for informational purposes only.
