Being an online telehealth service provider, we get this question a lot. The answer is yes, Hola Health is legit and very much like your local GP consult in clinic. The only difference is that we are online (legitimate doctor consults happen either via video or text) and open 24 hours, every day (that is all 365 days). Here’s how Hola drives legit consults in Australia:
- Only real doctor consultations, no AI – Hola exists to support Australia’s healthcare system by improving access and reducing pressure on busy clinics. For this, we offer real consultations with a real GP via video or telehealth conferencing. It’s your health, so we can’t rely on anything unreal or artificial.
- AHPRA-licensed GPs – We have partnered with over 100+ doctors and nurse practitioners across Australia. Registered with AHPRA and with a minimum of 5 years of experience in Australia, rest assured that our patients get the best possible care from our experienced team of doctors.
- Complies fully with Australian healthcare regulations – Hola follows strict privacy laws under the Australian Privacy Principles. It also aligns with the digital health standards and guidelines established by the Australian Digital Health Agency.
- Australian partnerships in the healthcare industry – With strategic partnerships in place, including collaborations with Bupa, HealthEngine, HotDoc, Healthylife, MedAdvisor, and Terry White Chemmart, Hola Health is one of the fastest-growing telehealth services in Australia. With partner pharmacy marketplaces like Uber Eats and DoorDash, Hola commits to making healthcare more convenient and easier.
Services offered by Hola
Process and speed
- Our telehealth process is simple and, on average, takes 15 minutes.
- It starts with filling out a short questionnaire and submitting payment. For bulk billing telehealth services, payment is not needed.
- An AHPRA-registered doctor or nurse practitioner will review the request and have a video consult (depending on the service you choose), and if approved, the necessary medical document is issued within minutes.
Verification method
- Hola offers an easy online verification process. Our support team can be reached at any time or day.
- Employers and institutions can verify a certificate’s validity by contacting the support team.
At a glance:
| Feature |
What you get with Hola Health |
| Primary services |
Online telehealth services including single-day medical certificates (for work, students, carers, stress and multi-day), prescriptions, referrals, and online bulk billing GP consults for after-hours care, urgent care and mental health care plans. |
| Cost |
Medical certificates starting from $14.90, Referrals starting from $39, Bulk billing available for telehealth GP consults, prescriptions, and mental health care plan (timing applies).
There are no booking fees, hidden charges. Everything is upfront. |
| Process |
Simple online form; medical certificate issued within minutes once approved. |
| Verification |
Easy 24-hour verification |
| Hours of operation |
24 hours, all year round – including weekends, public holidays |
| Area of operation |
All Australian states and territories |
| Doctors team |
AHPRA-registered GPs based in Australia |
| Best for |
Quick, low-cost certificates for short absences and long absences.
Bulk billed telehealth scripts and consults (at zero cost to patients) |
