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Can telehealth prescribe medication?

Dr Ammar Al-Ani

Medically reviewed by Dr Ammar Al-Ani

MBChB, CCBST, AMC, General Practitioner, 28+ Years of Experience

Updated in June 2026

Yes, AHPRA-registered doctors or medical practitioners in Australia can prescribe most medications through telehealth. After assessing your condition during a video call, the medical practitioner can send the prescription electronically to you via SMS. This SMS will contain a digital token that can be scanned at your nearest pharmacy or uploaded to an online pharmacy for medicine home delivery.   

Here’s what you need to know about online prescriptions

Bulk-billed online prescriptions: Hola Health offers bulk-billed online prescriptions for eligible Medicare cardholders during designated after-hours periods for urgent care. Simply choose a medication from the list, consult an online doctor or health practitioner, and if approved, receive a bulk-billed online prescription at $0 cost to the patient.

Standard scripts online: Outside of bulk-billing hours, Hola offers an online script service that is billed privately. The process for requesting the script is the same. You will need to choose a medication from the list, consult an online doctor or health practitioner, and if approved, your script will be sent to your phone shortly after your consultation.

Limitations 

Certain medications, such as S8 medications and restricted drugs, can’t be prescribed online. Certain medical conditions require a physical assessment before medicine is prescribed. In these situations, an online script cannot be prescribed.  


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