How to use telehealth?

Using telehealth is simple and convenient. It allows you to consult with an AHPRA-registered doctor or medical practitioner from the comfort of your home. All you need for a telehealth consultation is an active internet connection, a laptop or smartphone, a working microphone, and a camera.

How will the consultation be conducted?

All consults are conducted via a device like your mobile phone or desktop computer using either Safari or Chrome browsers. Additionally, the Hola telehealth app can also be used for consultations, available 24/7.

Download the FREE Hola app.

What do I need?

You’ll need a working mobile phone or desktop computer with a stable internet connection and a front-facing camera. For bulk-billing* services, a valid Medicare card is required.

How do I prepare for a telehealth appointment?

• Check technology: Check your internet connection, your device connectivity, your web camera, and your microphone.
• Prepare ahead: Keep your medical records, medical history, medication list, and symptom list handy.
• Software: Get yourself familiar with the app or the website before the telehealth appointment.
• Quiet environment: Find yourself a quiet and well-lit space that is comfortable for a telehealth consult.

Here’s more info on what to expect in a telehealth appointment online with Hola.  

Note: Telehealth is for non-emergency health concerns. If you are experiencing a medical emergency, call 000 immediately.