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You’ll usually need a valid Medicare card to claim benefits or book a bulk-billed telehealth appointment*. If your card has expired or the details are wrong, you may need to renew or update it first.
You can:
Try free Medicare card checker tool
Yes. An expired card doesn’t usually stop you from getting care. But you’ll typically need a valid card for a Medicare refund, PBS coverage (ie scripts covered by PBS so you are not paying full price), or bulk billing.
Usually not. Bulk billing and Medicare refunds need a valid, eligible card. If yours isn’t valid, you may need to pay out of pocket until it’s sorted.
Through Services Australia. You can usually:
A digital card is usually available quickly. A physical card can take several business days to arrive by mail. Times can vary.
Yes. A digital card is generally accepted wherever a physical one is. You can access it through the Express Plus Medicare app or myGov.
Contact Hola Health, or update your details during booking if that option is available. Keeping this correct helps avoid billing delays.
Update your details with Hola Health before your next appointment. You should also update them with Services Australia directly.
Don’t wait. Book your appointment as normal. If it’s a medical emergency, call 000 or go to your nearest emergency department straight away.
If you have any Medicare, billing, or consultation questions, contact Support with:
The team can help explain your options and update your details if needed.