How is Hola protecting my information & privacy?

We know your health information is sensitive, and we take its protection seriously. Here’s what we do:

• All health records are encrypted and stored on servers within Australia, conformant to ISO 27001 standards.
• We follow the Australian Privacy Principles under the Privacy Act 1988.
• Every consultation is with an AHPRA-registered doctor or nurse practitioner, and every certificate, script, or referral includes their registration number or provider number.
• Telehealth video consults use encrypted, privacy-compliant technology.

We continuously invest in protecting your information. Like any online service, we can’t eliminate every risk, but we work to minimise them. If you have any concerns about your account or a message claiming to be from Hola Health, contact us directly at support@hola.health.

Your Safety Checklist

Health information is among the most valuable data, and unlike a credit card, it can’t just be cancelled. We’re here to support Australian healthcare, and that starts with protecting you, your health, and your privacy at every step. That’s why it’s worth knowing the basics of protecting yourself online too –

Read our full Privacy Policy | Terms & Conditions