What medicines can’t be prescribed by Hola GPs?

The provision of any prescriptions is at the discretion of the doctor. Hola Health AHPRA-registered practitioners will assess what is clinically appropriate for you during your telehealth consult. Hola Health practitioners are unable to prescribe controlled drugs (Schedule 8) or drugs of dependence (Schedule 4D).

Why can’t I find the medication I’m looking for?    

Some of the common reasons for not being able to find your medication are:   

• The controlled medication –Hola Health practitioners are unable to prescribe controlled drugs (Schedule 8) or drugs of dependence (Schedule 4D)
• Meds may not be listed – The medication you’re after may not be available in our medication catalogue. We suggest having a fast online doctor consultation to speak with one of our Australian-registered GPs or medical practitioners to discuss the availability, treatment, and your health condition.    
• The medication name is incorrect – You may have mistyped the name of the medication. We recommend checking your existing medication package, so you can enter the exact name in the search.

For more information, visit Online Script.

Controlled medications, and why Hola doesn’t prescribe them online

Some medicines need closer monitoring because of a higher risk of dependency or side effects. For safety and to follow Australian rules, these usually can’t be prescribed through an online consultation. Some need a physical exam, ongoing monitoring, or extra medical information first. Because of this, doctors may recommend seeing them in person before prescribing or continuing these medicines. 

What if I’m already taking a controlled medication? 

Tell the doctor during your consultation. They’ll check your treatment and let you know if:

• An online review is enough 
• You need an in-person appointment instead 
• More monitoring or testing is needed 

What should I do if I need a medicine that can’t be prescribed online?

The doctor may suggest seeing your regular GP or another healthcare provider in person instead. 

What should I do if I have concerns about my current medication? 

Have a telehealth appointment with a doctor online to talk it through. Don’t stop taking a prescribed medicine unless your doctor tells you to.