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Medically reviewed by Dr Nelson Lau
MBBS FRACGP, General Practitioner, 30+ Years of Experience
Updated in January 2026
Yes — when issued correctly, an online doctor’s certificate is considered safe and legitimate in Australia. Telehealth has become a normal part of healthcare, and many workplaces now accept certificates issued after an online assessment.
Below is a simple breakdown of what makes them valid and safe.
Online doctor’s certificates must be issued by doctors registered with the Australian Health Practitioner Regulation Agency (AHPRA). This ensures the doctor meets Australian medical standards and is legally allowed to practise.
If the doctor is registered with AHPRA, the certificate carries the same professional weight as one issued in person.
A legitimate online certificate is only issued after a proper medical assessment. This usually involves a questionnaire, phone call, or video consultation.
Doctors are required to assess your symptoms carefully before deciding if time off work is appropriate.
Most Australian employers accept online medical certificates. They’re recognised under Fair Work guidelines, as long as the certificate is genuine and issued by a registered Australian doctor.
Tip: Some workplaces may have internal policies, so it’s always worth checking with HR.
Online medical services in Australia must follow strict privacy laws, including the Privacy Act.
Yes. Here’s how Hola Health’s medical certificate online is safe:
| Factors | Answer |
| Issued by AHPRA-registered doctors? | Yes – Hola Health only works with experienced AHPRA-registered doctors and nurse practitioners with a minimum of 5 years of clinical experience in Australia. Every medical certificate issued by Hola Health has the practitioner’s AHPRA registration number. |
| Is there a proper medical assessment? | Yes – For a 1-day medical certificate, there is a questionnaire to assess your symptoms. However, for a 2-day medical certificate or more, a video consult with a doctor is required. This way, the GPs online can assess and guide you in your situation. |
| Is it accepted at work? | Yes – Under Fair Work guidelines, a Hola Health doctor certificate is accepted and legitimate proof of evidence. |
| Is my data and privacy protected? | Yes – Hola follows strict privacy laws under Australian Privacy Principles. We use encrypted systems in Australia to store your data. Medical certificates do not include a diagnosis. |
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Note: Online doctor’s certificates are suitable for short-term work absences. If symptoms are severe, ongoing, or worsening, you should see a GP in person or seek urgent care if needed.
