Can I get a multi-day certificate?

Yes, Hola offers a medical certificate for 2 days or more, 24/7 via telehealth video consult. It covers an absence from work, school, or other commitments for more than one day. The duration can vary from 2 days to a week, based on your health condition.  

How to get a multi-day certificate with Hola?  

With Hola, getting an online medical certificate for multiple days is safe and fast –   

1. Submit your request 

You can visit our medical certificate page and fill out an online secure form that takes minutes. You will provide some basic details about your symptoms and make the payment. 

2. Consult with an Australian-registered healthcare practitioner

Within 15 minutes*, one of our qualified doctors or nurse practitioners will connect via video. This is a standard medical consultation. They will assess your condition, your medical history, and determine if you are unfit for work or study. 

3. Receive your certificate instantly

If the doctor or a nurse practitioner deems it clinically appropriate, they will issue your multi-day medical certificate immediately. It arrives directly in your inbox as a secure PDF. You can then email this directly to your HR department or university administration. 

Tip: Online certificates are issued by an AHPRA-registered doctor or a nurse practitioner. That’s what makes it a legitimate medical certificate in Australia. But employers and institutions can still have their own rules. Always check what your workplace, uni, or school accepts.

Considerations  

• The provision of multi-day certificates is at the discretion of the consulting doctor or a nurse practitioner.   
• While there is no minimum duration, the maximum that can be issued through a multi-day medical certificate appointment is up to 7 days, if suitable.  
• Certificates cannot be backdated.
• Longer or complex conditions may need a different approach. Ongoing issues sometimes require follow-up, a management plan, or a face-to-face review.
• Some workplaces or schools may request verification. This doesn’t mean your certificate is “invalid” — it’s just part of their internal process. Hola Health medical certificate can be verified by contacting support.
• The doctor has the final say on duration. You can explain your situation, but the certificate must reflect a genuine clinical judgement.

How do doctors decide the number of days?

Doctors use their clinical judgement when recommending leave. Several factors come into consideration:

• Severity of symptoms. More severe presentations, such as inability to sleep, panic attacks, or significant functional impairment, are likely to warrant longer periods of rest.
• Impact on the ability to function safely and effectively. If your condition is affecting your concentration, decision-making, or emotional regulation, a doctor will factor this into their recommendation.
• Risk factors or ongoing treatment. If you are starting a new medication or beginning therapy, a doctor may recommend additional time to allow for adjustment.
• Clinical judgement and professional guidelines. Doctors follow evidence-based guidelines. They are not simply taking your word for it, but they are also not there to dismiss your experience.

Common reasons to request a multi-day certificate   

Healthcare providers may issue a multi-day certificate if your illness or injury needs more than one day for recovery. Common reasons include:  

• Recovery from surgery  
• Serious infections (such as influenza)  
• Exacerbations of chronic conditions  
• Leave related to mental health issues  
• Unfit to work or study due to health conditions  
• Needing time off to take care of someone or in times of family emergency.

Get a multi-day medical certificate

Can a medical certificate request be rejected?

Yes, a request for a medical or online doctor’s certificate can be denied if the doctor or a nurse practitioner determines that the medical justification presented does not necessitate a certificate. During the online doctor consultation, the practitioner will evaluate your symptoms and medical background to decide whether your condition genuinely requires a medical certificate for absence or other reasons. Suppose the doctor or a nurse practitioner finds that your health issue is not significant enough to merit a formal certificate (such as a mild ailment that doesn’t require rest or isn’t medically justified for leave from work or school). In that case, they might refuse to provide the certificate.  In these situations, the doctor may propose alternative suggestions, like self-care tips or general advice for handling minor health problems. The final decision rests on the doctor’s professional assessment based on the details shared during the consultation. If your request is denied, you may not receive a certificate, but you can always seek a second opinion from another healthcare professional.

Is an online medical certificate acceptable?

Yes, online medical certificates are typically recognised as legally valid in Australia, including states such as Queensland (QLD) and New South Wales (NSW). For an online certificate to hold legal validity, the certificate must be approved by AHPRA-accredited health practitioners via an authorised telehealth platform, and the certificate must adhere to the specific regulations outlined by the appropriate authorities.