Are Hola Health medical certificates legit?

Yes. Every Hola Health medical certificate is issued by a real Australian-registered doctor or health practitioner. All certificates include the practitioner’s AHPRA number, provider details, date, and clinical notes where required. Employers, schools, and universities can easily verify them online via our support team. These online certificates are considered equivalent to those issued for in-person appointments under the Fair Work Act 2009.

What makes the Hola medical certificate legit?  

• Issued by the Australian Health Practitioner Regulation Agency (AHPRA)-registered doctors and practitioners.    
• Under the Fair Work Act 2009, an employer must accept a medical certificate issued by a registered healthcare professional, including those from telehealth services such as Hola Health.   
• A certificate obtained via telehealth carries the same legal and professional standing as one from a traditional in-person clinic.    
• The medical certificate will have all details of Hola – address, contact, ABN, date, physician’s signature and details – making the medical note legitimate and valid.  

Need a medical certificate? Request an instant medical certificate now.  

How to know if an online medical certificate is genuine? 

It is very easy to spot the difference between a genuine medical certificate and a fake one. Here is your guide. 

Here's your detailed guide:

Before requesting a medical certificate 

Check all information on the website/app - When you are searching for an online platform to request your medical letter, make sure you read the website or app info.  Genuine telehealth platforms will specify the credentials of doctors or practitioners and health partners, display reviews, list the regulatory bodies they are registered with, and detail the privacy and security measures they have taken. Some important governing bodies in Australia that the platform should be associated with are: 

• ADHA (Australian Digital Health Agency) – Oversees digital health systems in Australia and ensures secure healthcare services. 
• AHPRA (Australian Health Practitioner Regulation Agency) – Regulates and accredits healthcare practitioners to ensure safe, professional medical practice. The platform must work only with AHPRA-registered GPs. 
• APP (Australian Privacy Principles) – Sets the standards for how telehealth platforms must collect, use and protect personal information. 
• ISO (International Organisation for Standardisation) – Provides global standards that ensure quality, safety and security in systems and processes. 
• LegitScript – Verifies that healthcare platforms operate safely, legally and ethically, especially in online medicine and prescriptions.     

How Hola checks out?

• Hola Health is an ADHA-registered platform verified by LegitScript and protects your data under APP guidelines and ISO-27001 security. Hola works only with AHPRA-registered doctors and practitioners based in Australia.                                                          
• Hola Health has authentic health partners like HealthEngine, Medadvisor, HotDoc and more.
• Based in Australia, Hola strives in Australian community participation and has won many awards and accolades. 
• Read Hola Health reviews. 

While requesting a medical certificate 

• Make sure the prices are marked clearly. There should be transparency in the telehealth process, what to expect and the delivery medium. Some spammy websites may not showcase the cost upfront and charge high prices at checkout after a lengthy process. 
• A trusted telehealth platform does not ask for passwords during the booking process. 

How Hola checks out?

• Hola is known for making its process and cost transparent and mentions it upfront.
• We never ask for passwords. To keep your info and data secure, we may send a code to your mobile to verify it's you.  

After requesting 

• A genuine provider sends a notification for the next step, explaining how long it will take to get an approved medical note. Check your device for such indications. 
• The email or SMS usually comes from an official ID on a trusted platform. The spammy ones might use different IDs. Check before opening any messages on any device. 
• The document will have details like the Doctor’s name, registration number, provider’s details, ABN number and contact details.  

How Hola checks out?

• Hola keeps you updated with the next steps via email and SMS from an official Hola ID.
• Medical certificates, if approved, consist of the Doctor's name, signature and AHPRA number. Hola's contact information with ABN details is also in the document you received.

These are a few tells to know whether the provider and the certificate received are genuine or not. Check out this blog for more info - Signs of a Fake Medical Certificate 

 Request a genuine medical certificate online with Hola