- Current GP callback time: 15 mins. For emergency, call 000.
Medically reviewed by Dr Ammar Al-Ani
MBChB, CCBST, AMC, General Practitioner, 28+ Years of Experience
Updated in December 2025
Unlike other telehealth providers in Australia, Hola connects patients with a real local Doctor or nurse practitioners in minutes, not hours. The average wait time is not more than 15 minutes, where most patients’ consults begin in minutes, often under 10 minutes.
With Hola, there are real GP consultations, which means no AI-powered checkers. We believe that health is serious and cannot be predicted based on assumptions or what's available on the internet. With telehealth consults, you can discuss your symptoms face-to-face via video with a licensed and experienced GP.
With Hola, you get continuity in care with follow-up options at affordable rates.
| Factors | Other telehealth providers | Hola Health |
|---|---|---|
| Consulting partners | May have practitioners or pharmacists who are not licensed or accredited. | Only works with AHPRA-registered doctors and nurse practitioners. Experienced and verified in the Australian healthcare system. |
| Wait times | Long wait times - starting from 60 mins to hours. | Within 15 minutes, fast and instant. Short wait times and no queuing. |
| Bulk billing availability | Many Telehealth providers charge out-of-pocket fees, that is expensive and change depending on the demand. | Hola offers bulk bill telehealth services at set times clearly mentioned and bills Medicare directly, meaning no cost for eligible patients. |
| Health notes | Patients' health records are not stored securely. | Consultation notes, scripts, medical documents are kept safe in an app that is accessible anytime and anywhere. |
| Same-day Doctor consults | Many services need you to book appointments in advance. These appointments are generally not available the same day. | There is no need to book an appointment. Simply connect with a GP in minutes, same day. |
| Security & safety | Some services may not have proper security or registered with telehealth regulatory bodies like ADHA, AHPRA and more. This poses a safety issue for patients and their data. | Hola is a registered platform with ADHA, verified by Legit Script and protects patients' data under the Australian Privacy principles. Patient's data is kept safe with servers in Australia. |
| Transparency | Many telehealth providers do not show the prices upfront. Some are not clear in providing essential info on what to expect, delivery outcomes. | Hola is known for transparency. The prices are marked clearly upfront. There is no hidden charge at checkout. Everything around the process, expectations and outcomes is defined clearly. |
| Ethical practices | Some telehealth platforms do not follow the health guidelines. Providing backdated medical certificates, restricted meds and more such offers are considered unethical under the Fairwork Act. | Hola strictly follows health guidelines and believes in ethical practices. |
With Hola, getting access to quality healthcare is simple, fast and safe. Connect with a GP online now for:
