Your privacy, safety and trust come first at Hola Health. We know your medical information is sensitive. With online scams getting smarter every day, it’s important you know exactly how we keep your data safe, how our doctors are verified, and how to spot anything suspicious.
Below is a clear breakdown of how Hola protects you.
1. Real doctor, real privacy
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- At Hola Health, every consultation is with an AHPRA-registered Australian GP. Every medical certificate, script, referral and mental health care plan includes the doctor’s AHPRA number or provider number, so you always know exactly who treated you.
- Our entire platform (web + Hola App) is ADHA-registered, meaning we meet strict Australian standards for digital health and privacy.
Our telehealth services prioritise your peace of mind. From the moment you connect with us, you can trust that your information is handled with the highest standards of privacy and security. We employ robust protocols and encryption measures to safeguard your data throughout every interaction.
2. How is patient information secured with Hola Health?
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- APP guidelines - We follow the Australian Privacy Principles and relevant international regulations.
- Secure, Australian-Based Storage - All your health records are encrypted and stored on ISO-27001 secure servers in Australia with strict role-based access.
- Encrypted Telehealth Consults - All phone and video calls through the Hola App use secure, privacy-compliant technology.
- Transparent, Traceable Documents -Every script, medical certificate, referral includes the Doctor’s name and signature, AHPRA registration number or Provider number, Date/time of consult, Hola details, ABN number, logo, address and contact information.
No AI-generated documents. No shortcuts. Just real healthcare.
3. Your Safety Checklist
| Tip |
Why It Matters |
| Verify the sender |
Official Hola emails come from @hola.health |
| Never share passwords |
We will never request them |
| Keep your app/phone updated |
Ensures the latest security protections |
| Check your account activity |
Spot anything unusual early |
| Review before clicking anything |
Any doubts, email support@hola.health |
Why This Matters
Health information is among the most valuable data to criminals — and unlike a credit card, it can’t just be cancelled. That’s why Hola invests heavily in security, compliance and transparency. We’re here to support Australian healthcare, and that starts with protecting you, your health, and your privacy at every step.
Read our full Privacy Policy | Terms & Conditions
