Bulk billing starts from 6pm*
Bulk billing starts from 6pm
Bulk billing starts from 6pm
Medically reviewed by Dr Nelson Lau
MBBS FRACGP, General Practitioner, 30+ Years of Experience
Updated in May 2026
Yes — when issued correctly. Telehealth platforms like Hola Health’s online medical certificate are considered safe and legitimate in Australia. Telehealth has become a normal part of healthcare, and many workplaces now accept certificates issued after an online assessment.
Below is a simple breakdown of what makes them valid and safe.
Online doctor’s certificates or medical certificates must be issued by health practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA). This ensures the health practitioners meet Australian medical standards and are legally allowed to practise.
If the health practitioner is registered with AHPRA, the certificate carries the same professional weight as one issued in person.
A legitimate online certificate is only issued after a proper medical assessment. This usually involves a questionnaire, phone call, or video consultation.
Doctors and health practitioners are required to assess your symptoms carefully before deciding if time off work is appropriate.
Most Australian employers accept online medical certificates. They’re recognised under Fair Work guidelines, as long as the certificate is genuine and issued by a registered Australian doctor or health practitioner.
Tip: Some workplaces may have internal policies, so it’s always worth checking with HR.
Online medical services in Australia must follow strict privacy laws, including the Privacy Act.
Yes. Here’s how Hola Health’s medical certificate online is safe:
| Factors | Answer |
| Issued by AHPRA-registered health practitioners? | Yes – Hola Health only works with experienced AHPRA-registered doctors and nurse practitioners with a minimum of 5 years of clinical experience in Australia. Every medical certificate issued by Hola Health has the practitioner’s AHPRA registration number. |
| Is there a proper medical assessment? | Yes – For a 1-day medical certificate, there is a questionnaire to assess your symptoms. However, for a 2-day medical certificate or more, a video consult with a doctor is required. This way, the health practitioners and GPs online can assess and guide you in your situation. |
| Is it accepted at work? | Yes – Under Fair Work guidelines, a Hola Health medical certificate is accepted and legitimate proof of evidence. |
| Is my data and privacy protected? | Yes – Hola follows strict privacy laws under Australian Privacy Principles. We use encrypted systems in Australia to store your data. Medical certificates do not include a diagnosis. |
Need a doctor’s certificate for sick leave today? Get fast online medical certificate
Note: Online medical certificates are suitable for short-term work absences. If symptoms are severe, ongoing, or worsening, you should see a GP in person or seek urgent care if needed.