An online prescription is like getting a regular prescription from your doctor, but it’s done through the internet. It’s a digital document made by a licensed Australian healthcare provider. With an online prescription, you can get your medicine from a pharmacy without needing a paper prescription. After you fill in your details and have a short telehealth consult with an online doctor or a nurse practitioner, your prescription will be sent to your phone as an eScript. Once you have your online prescription, you can go to any pharmacy to get your medicine or even order it online for same-day pharmacy delivery within 2 hours. Delivery time may vary in some instances. Online scripts in Australia have revolutionised the way medicine is dispensed.

To get an online script, you need devices that have audio and video call facilities such as a computer, smartphone or tablet. You’ll need an active internet connection. This allows you to connect for a short video consultation with a healthcare provider through our telehealth platform or app. Finding a quiet place without much noise will also help in having a smooth consultation with a telehealth doctor or medical practitioner. 

Yes, you can request to renew your prescription. To renew your scripts, simply have a brief online consultation with our medical practitioner. The decision to renew prescriptions online is made at the discretion of the medical practitioner, tailored to your specific condition and needs.

Most of the time, healthcare providers can give you a script online for the medicines you need. But sometimes, there might be restrictions on certain medications. It’s important to check with your health practitioner or the app to see if they can give you a script online for the specific medicine you require. This helps to ensure you get the right prescription. Instant scripts online have become more common for getting medicines from pharmacies in Australia.

It’s important to note that not all medications can be ordered online. The decision to prescribe medication depends on the consulting health practitioner’s assessment of your condition. While many medications can be prescribed online, some, such as sedatives or certain S8-classified medicines, may not be issued. Even if prescribed, there may be limitations on the quantity provided.

Prescriptions are issued at the discretion of the medical practitioner, who determines the best course of action. GPs and Nurse Practitioners are unable to prescribe schedule 8 medicines and schedule 4D medicines via a telehealth consultation. Schedule 8 and Schedule 4D medicines include, but are not limited to:

Schedule S8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol, and Pethidine.

Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem, and Zopiclone.

If our medical practitioner agrees to issue the prescription online, you should receive it via SMS or email within 15 minutes. In case you haven’t received it, you can contact our support team at support@hola.health and raise a query. We will get back to you at the earliest and ensure your prescription is delivered.

If you receive an online prescription that you believe is incorrect, it’s essential to address the issue promptly. Reach out to Hola Health Support promptly at support@hola.health and raise a concern along with your appointment details. Our support team will resolve the issue and get the right script to you if suggested by the medical practitioner. 

If your pharmacist informs you of a shortage in your prescribed medication, the pharmacist might be able to suggest a medicine from a different brand that has the same composition. You can also check our online pharmacy delivery to see if the medicine is available and order directly online.

Hola Health medical practitioners can prescribe a broad range of medicines. Get a quick consult with our online GP about your individual health needs and request an online script for your health condition. The doctor or the nurse practitioner will then decide if a prescription can be issued depending on the condition. Some medications such as sedatives might have limitations on being issued via our instant scripts online.

Yes, once the request for a prescription online is submitted, the online medical practitioner will contact you for a short consult to assess your health. They will ask some questions relevant to your query, about your health history and symptoms. This will help them understand if they can issue the requested script online or not. Once approved, you can get a prescription online via SMS or email.

Yes, all our online doctors and nurse practitioners are real and licensed Australian medical practitioners with the same qualifications as your regular GPs. All our medical practitioners who consult online are registered with the Australian Health Practitioner Regulation Agency (AHPRA). This means you get advice and prescriptions online from professionals meeting the same high standards as doctors in physical clinics. You will get scripts online instead of a paper prescription and that’s the only difference. Skip the trip to a clinic and access hassle-free online doctors or nurse practitioners that write prescriptions online. 

Yes, an online doctor or health practitioner can make a proper assessment without a physical examination. But, it depends on the type of health concern. For regular issues such as colds, coughs, allergies, or skin rashes, medical practitioners can ask questions about your symptoms, medical history, and any visible signs to make a diagnosis. They may also use video calls to see and talk to you, which can help with assessment. 

However, for certain conditions that require hands-on exams or tests an in-person visit to a doctor’s office is necessary for a complete assessment. Online doctors and nurse practitioners do their best to provide accurate advice and treatment options based on the information you provide, but they may recommend seeing a doctor in person if they feel it’s needed for a proper evaluation. 

Yes, you can use scripts online in NSW, QLD, VIC, SA, ACT, WA, NT and across most of the pharmacies in all Australian states & territories. The pharmacies are equipped to dispense medicines using electronic prescriptions. The prescription token will be directly sent to you via SMS or mobile which you can then use to get your medicines from anywhere in Australia.

You can get your prescription token even if you do not have a Medicare card provided you know your Individual Healthcare Identifier (IHI) number. You don’t need a Medicare Card to get an e-prescription unless the medicine is on the Pharmaceutical Benefits Scheme (PBS). For non-PBS prescriptions, you only need an Individual Healthcare Identifier (IHI) number. An IHI is a special 16-digit number that helps identify you for healthcare. It ensures that healthcare professionals have the correct information for you when you receive care. Even if you’re not eligible for Medicare, you can still get an IHI number from Services Australia.