eScript in 15 minutes from anywhere in Australia, 24/7

Our AHPRA-registered medical practitioners are equipped to prescribe medications for a range of common health issues, including chronic conditions like diabetes, hypertension, and asthma, as well as treatments for fever, flu, and pain relief. With appointments available seven days a week and prescriptions sent instantly online, accessing healthcare has never been easier.

How do eScripts work?

During your consultation, explain your symptoms and health concerns. If deemed appropriate, the online local practitioner will send you a digital token via SMS or email. This token includes a unique QR code, which acts as your prescription. Simply present this token at the pharmacy, where the pharmacist will scan it to retrieve and dispense your medication. Each prescribed medication comes with a separate token.

Benefits of eScript

Using eScripts offers several key advantages:

• Convenience: No need for physical paperwork, making it easy to access prescriptions, especially when travelling or unable to visit a clinic in person.
• Safety: Minimises the chances of losing or damaging prescriptions while also reducing the risk of errors.
• Efficiency: Simplifies the process—just forward your token to the pharmacy, allowing them to prepare your medication in advance for pickup or delivery.

Managing eScripts

If you take multiple medications, an Active Script List (ASL) can help by storing all your eScripts in one place. Any participating pharmacy can access your ASL with your consent, making it easier to track and manage prescriptions without missing doses.

What is an Active Script List (ASL)?

An ASL is a centralised digital system that stores all your electronic prescriptions and any computer-generated paper prescriptions. It’s a convenient option for individuals managing multiple medications. With an ASL, there’s no need to keep track of individual eScript tokens. Just visit a participating pharmacy, provide consent for them to access your ASL, and they can dispense your medications seamlessly.

Setting up and using an ASL

To register for an ASL, visit your pharmacy with identification and request enrollment. Once registered, all your eScripts will automatically be added to your ASL. When you need a prescription filled, simply give your consent for the pharmacy to access your list and dispense your medication.

Can someone else collect a prescription on my behalf?

Yes, a family member or caregiver can collect a prescription for you by presenting the evidence of the prescription at the pharmacy. If you have an ASL, you can also authorise a trusted agent or carer (including institutional caregivers) to be linked to your list.

What if I accidentally delete my eScript token?

If you delete the SMS or email containing your electronic prescription token, you can request for it to be resent. Simply contact support@hola.health.

Collecting your medication from the pharmacy

Take your token to any pharmacy of your choice, where the pharmacist will scan it to access and dispense your medication. They will also provide professional advice as needed. For added convenience, you can choose pharmacy delivery to save time.

Is the electronic prescribing system secure?

Yes, electronic prescriptions are designed with a high level of privacy and security. Your eScript remains protected and cannot be accessed by anyone until you present your token at the pharmacy, where it is securely unlocked.

Are eScripts accepted by local pharmacies?

Yes, most pharmacies in Australia accept online prescriptions (eScripts). Once you receive your electronic prescription via SMS or email, you can present it at a pharmacy of your choice. Additionally, opt for home delivery services for added convenience. While most are equipped to process eScripts efficiently, it’s always a good idea to confirm with your selected pharmacy if you experience any issues.

Does the prescriber need to send a paper prescription to a pharmacy?

No, the prescriber is not required to send a paper prescription directly to the pharmacy. Patients can choose to:

• Receive the original paper prescription from the clinic and handle dispensing themselves.
• Obtain an electronic prescription in the form of a token via SMS or email.
• Link their prescription to an Active Script List (ASL), a secure digital system that allows pharmacies to access and dispense medications efficiently.
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This flexibility allows patients to choose the dispensing method that best suits them while reducing the need for prescribers to send prescriptions directly to pharmacies.

What do you need to receive an eScript?

To receive an eScript, you must have:

• A smartphone capable of receiving SMS messages or
• An email account accessible on a smartphone or tablet
• Medicare or IHI number
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Ensure your healthcare provider has your correct mobile number and/or email to prevent any delivery issues. If you don’t have access to a smartphone or email, you can authorise a trusted family member, friend, or caregiver to receive the eScript on your behalf.

Can online GPs provide eScripts?

Yes, online GPs in Australia can prescribe medications via telehealth consultations. After assessing your condition, an AHPRA-certified GP can issue an eScript, which is sent to your phone or email for pharmacy dispensing. However, there are restrictions—controlled substances cannot be prescribed online and may require an in-person consultation.

How to prepare for a telehealth appointment for eScript?

For a smooth and productive consultation, follow these steps:

• List your current medications (including dosages and past prescriptions).
• Prepare relevant medical history (e.g., allergies, chronic conditions).
• Ensure a stable internet connection and a fully charged device.
• Test your microphone and camera if using video.
• Find a quiet, well-lit space to minimise distractions.
• Write down any symptoms or questions you want to discuss.

What to ask during the consultation?

To get the most out of your consultation, consider asking:

• Is this medication the best option for my condition?
• What dosage should I take, and for how long?
• What side effects should I watch for?
• Are there any non-prescription alternatives?
• How should I handle missed doses?
• Will this medication interact with others I’m taking?
• Can I request a refill if needed?

How is an eScript different from a paper prescription?

An eScript (electronic prescription) differs from a paper prescription in format and delivery:

eScripts improve convenience, security, and efficiency, making it easier for pharmacies and patients to manage prescriptions.