Trusted 24/7 Telehealth Appointments

Telehealth allows patients to consult with a doctor or healthcare provider remotely—via video or phone—when visiting a clinic in person isn’t necessary or possible. This makes accessing care easier and more flexible.

Hola Health offers online telehealth services through secure video calls and easy online requests within 15 minutes, 24/7, helping you get the care you need, anytime, anywhere in Australia. Simply jump on a telehealth appointment in minutes with an AHPRA-registered GP online.Shape

A telehealth doctor appointment enables patients to consult with a doctor via video consultation remotely. You can use a computer, tablet, or smartphone or any device with a camera, microphone and internet connection to connect with a doctor online. During an online GP appointment, you may be asked questions to understand your medical concerns and recommend treatments or medications. You can also ask questions and get medical advice. Telehealth in Australia is a convenient way to access health services, especially if you’re unable to visit a doctor’s office for face-to-face consultation.  

With Hola Health, get 24/7 access to AHPRA-registered telehealth doctors and health practitioners, even on a public holiday. Whether it is video consultation, chemist delivery or specialist referrals, no need to visit a medical centre nearby, simply connect with qualified practitioners in 15 minutes. Have an instant telehealth appointment today, within minutes with no hassle of travelling and waiting.   

Telehealth simply connects you with a healthcare provider remotely—usually through a video call or phone consultation. Instead of visiting a clinic, you can access telehealth from the comfort of your home using a smartphone, tablet, or computer. With telehealth consultation, you’ll speak with a qualified doctor who can assess your symptoms, provide medical advice, issue prescriptions, and even offer medical certificates when appropriate. 

Need care quickly? You can use telehealth now for fast, secure, and convenient medical support—anytime, anywhere. 

If you miss the call from the telehealth Doctor, the support team will contact you to troubleshoot the issue and reconnect the patient to the doctor. Alternatively, you can contact support@hola.health for any queries regarding your consultation. 

Telehealth in Australia has brought a meaningful shift in how healthcare is delivered—offering greater access, convenience, and efficiency. Through modern telehealth services, patients can connect with healthcare providers without needing to visit a clinic, making medical care more accessible than ever before. 

Here are some key benefits of telehealth for patients: 

• Convenient online consultations – With telehealth consulting, patients can easily speak to a doctor for minor injuries, flu, fevers, coughs, colds, or even chronic conditions. No travel, no waiting rooms—just fast, professional care from the comfort of home. 

• Improved accessibility – Telehealth services eliminate geographical barriers, especially for patients in rural and remote communities. Everyone—regardless of location—can receive timely medical advice and support. 

• 24/7 access to care – With telehealth GP appointments available after hours, on weekends, and even public holidays. This round-the-clock telehealth service is perfect for those with urgent needs or unpredictable schedules. 

• Shorter waiting times – With 24/7 telehealth doctors online, patients often experience shorter wait times compared to traditional clinics. 

• Cost-effective healthcare – Telehealth can help reduce healthcare costs by cutting travel expenses and offering lower consultation fees. Some services even provide bulk-billed mental health consultations. 

• Faster treatment & better outcomes – Easy access to care helps patients receive medical advice early, potentially preventing complications. This is particularly beneficial for managing mental health concerns like anxiety, depression, or substance use. 

• Empowered patients – Telehealth encourages people to take charge of their health by offering tools, resources, and information that improve engagement and long-term health habits. 

• Healthcare for all – Telehealth promotes health parity, ensuring that individuals with limited mobility, disabilities, or other access challenges can still receive high-quality care. 

According to the digihealth.gov.au website, between March 13, 2020, and July 31, 2022, over 118.2 million telehealth services were provided to approximately 18 million patients, with participation from over 95,000 practitioners. These numbers show the extent to which this technology is adopted post-pandemic and its increasing acceptance by the public.   Patients can now access a wide range of healthcare services from the comfort of their homes, eliminating geographical constraints and streamlining the care process. As per the Australian Medical Association’s report, by 2031, Australia is projected to experience a shortfall of 10,600 General Practitioners (GPs). The report found that demand for GP services will increase during the same time driven by several factors such as population growth, ageing, more frequent visits to the GPs by the patients, and spending more time for each consultation.  To navigate this shortage of GPs, healthcare providers are leveraging telehealth to extend their reach, optimise resource allocation, and deliver high-quality care to a diverse population.   

Yes, with Hola, accessing telehealth anytime and anywhere in Australia is convenient, fast and easy. If you are travelling with kids, or juggling work and travel, booking an appointment or finding a doctor in Australian cities, towns or regional suburbs should be the least of your concern. Online telehealth in Australia, whether travelling within or interstate in the country, is easily accessible as all you need is your phone and a reliable internet connection. Access telehealth with utmost ease and trust with Hola.  

With telehealth consult, you can discuss your medical concerns with your health practitioner. This includes sharing your symptoms, past medical history  and any health-related information to help your doctor understand your condition. Based on this, the medical practitioner will provide medical advice and may issue an online doctor’s certificate, or get online instantscript, or online referral letters if necessary.

During a telehealth consultation, you’ll have the opportunity to discuss your medical concerns directly with a healthcare professional via phone or video call. You can share details such as your symptoms, past medical history, and any relevant health information to help the doctor assess your condition accurately.

Based on the information you provide, the telehealth doctor consultation will offer medical advice, recommend treatment, issue prescriptions if necessary, or refer you for further care.

Preparing for a telehealth appointment is simple and helps ensure a smooth experience. Here’s how you can get ready: 

• Find a quiet, private space with good lighting and minimal distractions. 

• Have your device ready—a smartphone, tablet, or computer with internet access and a working camera and microphone. 

• Make a list of symptoms or questions you’d like to discuss with your doctor. 

• Have your Medicare card ready, along with any relevant medical history or medications. 

When you’re ready to access telehealth, simply join the appointment via the link or call provided. It’s that easy! 

Yes, an AHPRA-accredited medical practitioner or telehealth doctor in Australia can issue instant scripts online. If the doctor deems a prescription is necessary during the GP telehealth appointment, they will send it to you via SMS for your convenience. Find out more on how to get an instant script in your online doctor’s appointment. 

After your telehealth appointment, you will receive medical advice tailored to your underlying medical condition. Our online doctors or nurse practitioners will prescribe medication if necessary or issue a medical certificate if deemed appropriate. Depending on your condition, the consultation may also lead to a referral to a specialist or recommend pathology and radiology tests for further investigation. 

The provision of any prescriptions is at the discretion of the telehealth doctor who determines the best course of action. Medical practitioners are unable to prescribe Schedule 8 medicines and Schedule 4D medicines via a telehealth consultation. Schedule 8 and Schedule 4D medicines include but not exclusively;   

Schedule 8: Alprazolam, Buprenorphine, Dexamphetamine, Fentanyl, Hydromorphone, Lis-dexamphetamine, Methadone, Methylphenidate, Morphine, Oxycodone, Tapentadol and Pethidine.   

Schedule 4D: Benzodiazepines (Clonazepam, Diazepam, Oxazepam, Temazepam), Phentermine, Pregabalin, Testosterone, Modafinil, Zolpidem and Zopiclone. 

Telehealth in Australia for general consultation is not covered by Medicare. Online telehealth appointments for mental health are fully bulk billed and are 100% covered by Medicare.

Telehealth services are not bulk billed at Hola Health. For bulk-billing teleheath service, access Mental health treatment plans that are 100% Medicare bulk billed.   

Absolutely! If you need telehealth now or after hours, you can jump on an instant telehealth appointment today or any day (including public holidays and weekends). Finding an after-hours doctor for your illness is simple with Hola Health, available 24 hours. Licensed Australian GPs are accessible online at any time. If your illness is mild to moderate and doesn’t necessitate an emergency department visit, you can easily see a doctor within 15 minutes, any time of the day or night. 

Our telehealth doctors offer round-the-clock medical services every day to help you with your healthcare needs:  

• You can get advice on various health concerns from the comfort of your home through telehealth consultation.  

• Request online prescriptions for your medication. If you’re eligible, you’ll receive a digital token through an SMS.  

• Request an online dr certificate for sick leave. 

• If you need to see a specialist, your telehealth medical practitioner can issue and online referral letter for the required specialist such as a paediatrician, cardiologist, nephrologist, endocrinologist, gynaecologist etc.  

• You can also request online telehealth referrals for blood tests, pathology tests, radiology tests or other diagnostic tests without having to visit in person. 

From the moment you connect with us, you can trust that your information is handled with the highest standards of privacy and security. Telehealth in Australia needs to be safe and follow all safety protocols. We employ robust protocols and encryption measures to safeguard your data throughout every interaction. All data are stored within Australia Data Centre who are conformant to ISO 27001 standards. Rest assured, we spare no effort in ensuring the confidentiality and safety of your data throughout your telehealth service.

All data are encrypted at rest and in transit using enterprise-grade encryption protocols. All data are stored within Australia Data Centre who are conformant to ISO 27001 standards. At Hola Health, safeguarding your data is paramount. All data are encrypted at rest and in transit using enterprise-grade encryption protocols. Our online telehealth services prioritise patients’ peace of mind.

Yes. Using the Hola telehealth app, it is very easy to maintain all your medical documents, telehealth consultation records, prescription, certificates – all at one place. Access telehealth consultation with ease without worrying about travelling or carrying physical medical documents.