See an Online Doctor in Australia anytime, 24/7

An online doctor in Australia is an Australian-registered General Practitioner (GP) or Nurse Practitioner (NP) who conducts medical consultations with patients via secure video call. It is a convenient alternative to in-person visits for many health concerns. Viewed as a virtual home doctor, they offer a range of services, including medical consultations, prescriptions, referrals, and other healthcare needs.

Yes, you can comfortably discuss your concerns with our online GPs or medical practitoners, who are equipped to discuss mental health concerns. During your consultation, the practitioner will review your symptoms and medical history, provide medical advice, and outline any necessary follow-up care. If deemed appropriate, they may issue a stress leave certificate or prescribe medication.

Our online GP chat and video call consultation provides a range of services, including: 

• General medical consultations: For common health concerns and general medical advice. 

• After-hours GP appointments: Access to GPs outside standard clinic hours, bulk-billed at select hours* for urgent care medical advice and script refill (if clinically appropriate). 

• Medical certificates: Issuance of online medical certificates for work, school, carer’s leave, or stress leave. 

• Online prescriptions: New and repeat prescriptions for suitable medications. 

• Online referrals: Referrals to specialists, pathology services, or radiology. 

• Mental health support: Including consultations and bulk-billed Mental Health Care Plan assessments. 

• COVID-19 antiviral consultations: For assessment and potential treatment. 

For many non-emergency conditions, online consultations can be highly effective. However, conditions requiring a physical examination or urgent, hands-on medical attention may necessitate an in-person visit.

Yes. At Hola Health, doctor consults are bulk-billed after hours* (select hours) for urgent care, medical advice and scripts. Outside these hours, private fees apply.

Bulk billing at Hola Health is applied automatically if you’re eligible. Just enter your Medicare details when booking. If you qualify, Hola will process the claim for you—there’s no upfront payment needed, and the Medicare rebate goes directly to Hola.

To get a medical certificate (doctor’s note) online, start a text-based consultation or video call with one of our online doctors or health practitioners. Simply fill out a form with your details and get your online doctor’s note on your phone if approved.

Yes, Hola Health’s online doctor consultation service is secure to use. Your data is stored in Australian servers protected by ISO 27001 security. Our platform is compliant with the Australian Digital Health Agency and follows strict protocols underlined by the Australian Privacy Principles. With 24-hour doctor access, you can book appointments day or night without worrying about your privacy.  

Yes. All Hola Health practitioners are real, Australian-registered doctors or medical practitioners registered with AHPRA, who adhere to strict medical guidelines and Australian telehealth standards.

Yes. During your consultation, Hola health AHPRA-registered doctors can assess your symptoms and provide a specialist referral if clinically appropriate. 

You may consult for these referrals to specialists such as: 

• Dermatologist Referral 
• ENT Specialist Referral 
• Gynaecologist Referral 
•  Gastroenterologist Referral 
•  Ophthalmologist Referral 
•  Paediatrician Referral 
•  Urologist Referral 
•  Endocrinologist Referral 
• Cardiologist Referral 
•  Orthopaedic Referral 
• Obstetrician Referral 
• Fertility Referral

The referral letter is sent electronically via email or SMS after your consultation.

Learn more about online specialist referrals 

Yes. If medically appropriate. Hola Health telehealth doctor can issue a pathology referral for various blood tests if clinically suitable, including:

General Health Tests

1. Complete Blood Count (CBC) Referral 
2.  General Health Blood Test Referral 
3.  Iron Deficiency Test Referral 
4.  Thyroid Function Test Referral 

Metabolic & Organ Function Tests

• (HbA1c) Test Referral 
• Cholesterol Test Referral 
• Gout Test Referral 
• Kidney Function Test Referral 
• Liver Function Test Referral

Hormone & Reproductive Health

• Men’s Health Pathology Test Referral 
• Fertility Screening Referrals

Sexual Health

• STI Blood Test Referral

The referral letter is sent electronically via email or SMS after your consultation.

Learn more about online blood test referral. Please note that Hola Health provides the platform for the consultation, while the AHPRA-registered practitioner maintains full clinical independence over what is investigated and prescribed. Pathology referrals are issued at the sole clinical discretion of the AHPRA-registered GP. A consultation does not guarantee a specific test or prescription.

Yes. Hola Health online doctors can provide radiology referrals if your symptoms require imaging. 

Common imaging referrals include: 

X-Ray Referral  

• Chest X-Ray Referral 
• Pelvis X-Ray Referral 
•  Knee X-Ray Referral 
•  Hip X-Ray Referral 
•  Rib X-Ray Referral

Ultrasound Referral  

• Dating Scan Referral 
• Bladder Ultrasound Referral 
• Thyroid Ultrasound Referral 
• Gallbladder Ultrasound Referral 
• Pelvic ultrasound Referral 
• Holter Monitor Referral

Other Diagnostics 

• DEXA Scan Referral 
• Echocardiogram Referral

The referral letter is sent electronically via email or SMS after your consultation. 

Learn more about radiology referrals