How is patient information secured with Hola Health?

At Hola Health, we take safeguarding your data seriously. All data is encrypted at rest and in transit using enterprise-grade encryption protocols. The patients’ information is stored within the Australian Data Centre, which is conformant to ISO 27001 standards. Hola Health follows the privacy guidelines under the Australian Privacy Principles.

What happens to my medical records?

We continuously invest in keeping our systems secure. Robust protocols and encryption help protect your data throughout every interaction. Like any online service, it can’t be completely risk-free, but we work hard to minimise that risk.

Book a telehealth appointment with Hola Health now

You can consult an AHPRA-registered doctor or medical practitioner in Australia, typically within 15 minutes (Based on typical wait times; may vary by demand and practitioner availability), by booking a telehealth appointment. This service operates round-the-clock, offering access to telehealth GPs after-hours, at weekends, and even on public holidays. Bulk billing* options are available during set times for Medicare cardholders.

How to consult a GP online via telehealth?

1. Start your booking: Select the “Telehealth Appointment” service and choose your specific consultation type. Bulk Billing* is available for eligible Medicare cardholders during designated hours.
2. Enter clinical details: Fill in your personal information and answer a few brief clinical questions. (Note: You will not be asked for payment details if your request is submitted during an active bulk-billing period).
3. Connect with a Doctor: Join a secure video consultation with an AHPRA-registered practitioner, typically within 15 minutes (Based on typical wait times; may vary by demand and practitioner availability).
4. Receive personalised care: Discuss your health concerns with the medical practitioner. If the doctor determines it is clinically necessary for your care, your prescriptions, medical certificates, radiology referral, blood test referral, or specialist referrals will be sent directly to your email following the call.

What are bulk billing hours?

Bulk billing is available every day at set times, including after hours. You can consult for Urgent GP advice & script online.

Bulk billing Hours: 11pm to 6:45am, 7 days a week

Get started now – Book a telehealth appointment*.