Can Hola Health be trusted for medical certificates?

Yes. Hola Health is a legitimate Australian telehealth platform that connects patients with AHPRA-registered doctors and nurse practitioners in Australia.

All online medical certificates are issued only after a clinical assessment by a qualified medical practitioner or doctor in Australia and are designed to meet Australian workplace requirements, including Fair Work guidance for evidence of illness or injury.

Below is a simple breakdown of what makes online medical certificates valid –

1. Issued by AHPRA-registered health practitioners – Online medical certificates in Australia should only be issued by practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA). If the practitioner is AHPRA-registered, the certificate generally carries the same professional standing as one issued during an in-person consultation. Hola Health only works with experienced AHPRA-registered doctors and nurse practitioners. Every certificate includes the practitioner’s registration details.
2. Proper medical assessment – A legitimate online medical certificate should only be issued after an appropriate clinical assessment. Unlike “instant” sites that use automated bots, Hola Health requires a real clinical assessment by a practitioner before a certificate is approved. At Hola Health, requests for 1-day medical certificates may be assessed via an online questionnaire. Requests for 2 or more days generally require a video consultation with a registered practitioner.
3. Accepted for work in Australia – Many Australian employers accept online medical certificates issued by registered practitioners in Australia. Under Fair Work guidance, employers can generally accept medical certificates as evidence for sick leave if they are genuine and issued by an authorised health practitioner. However, workplace policies can vary, so employees should check directly with their employer or HR team if unsure.
4. Privacy and data protection – Australian telehealth providers must comply with privacy obligations under Australian privacy laws and the Australian Privacy Principles. Hola Health uses secure systems designed to protect patient information and to ensure confidential consultations between patients and practitioners. Hola uses encrypted storage of sensitive health information, and there’s no requirement to include a diagnosis on most medical certificates. In most cases, employers only see confirmation that you were medically unfit for work, not your private medical details.
5. Official Credentials: Hola Health is an Australian-based entity registered with the Australian Digital Health Agency (ADHA) and holds ISO 27001 certification for data security.
6. Employer Verification: Each certificate includes the practitioner’s name, signature, and registration number. Hola Health also provides a secure way for HR departments to verify the authenticity of a document. It is important to remember that while an employer can verify the authenticity of a Hola Health certificate, they cannot legally demand to know your specific medical diagnosis under Australian privacy laws.

Get a medical certificate online, certified by an AHPRA-registered practitioner.

Online medical certificates are generally suitable for short-term work absences. If symptoms are severe, worsening, or require a physical examination, you should see a GP in person or seek urgent medical care.

In an emergency, call 000 immediately.