What if I haven’t received my prescription yet?

If your doctor approved a prescription but it hasn’t arrived, don’t worry. There are a few quick things to check first. 

When should you receive your prescription?  

If your prescription is approved, you’ll usually get it by SMS or email straight after your appointment. It can sometimes take a little longer if there’s a network or technical delay. 

Where can you find your escript? 

Check: 

• Your text messages 

• Your email inbox 

• Your junk or spam folder 

• Your promotions folder, if your email sorts messages that way 

Your prescription will arrive as a link, which when clicked should display a barcode or QR code. 

What should you check if you haven’t received an escript? 

Before contacting support: 

1. Make sure your appointment has actually finished. 

2. Check your texts and emails carefully. 

3. Refresh your inbox. 

4. Check your spam or trash folder. 

5. Make sure your phone has signal. 

How to confirm if your contact details are correct? 

Check the mobile number and email you gave when booking. If either one is wrong, let Hola Health Support know straight away. 

What should you do if your script online is still missing? 

If you’ve checked everything above and it’s still missing, contact Hola Health Support with: 

• Your full name 

• Your appointment date and time 

• Your mobile number and email 

• What’s gone wrong