Can Hola Health resend my online prescription?

Yes, if needed. If your prescription didn’t arrive or there was a delivery problem, Hola Health can help sort it out. 

What should I do if I entered the wrong phone number? 

Contact Hola Health. They can check your details and help fix the problem. 

What if my prescription token has expired or isn’t working? 

If you are unable to open your prescription QR code using the given link, there are a few things to check: 

• If you are located outside of Australia, you will be unable to open the script, as eScripts are locked for use in Australia. 

• If you are located within Australia, check you do not have any VPN active on your network. 

• If you are opening your script on a mobile device, check that you are opening the link directly in a browser such as Google Chrome or Safari, rather than the inbuilt browser in your phone’s messaging app. 

If your pharmacy can’t open your prescription because of a token error, contact Hola Health Support. If your medicine is on your Active Script List (ASL), your pharmacy may be able to help directly too. 

Need help accessing your Hola Health prescription? 

If you’re stuck, contact Hola Health Support with: 

• Your appointment details 

• Your contact details 

• Your device, if it’s relevant 

• What’s gone wrong 

This helps the team sort it out quickly.