Question 1

Does Hola Health offer Medicare bulk billing?

Accepted Answer

Yes, some telehealth consults are fully bulk billed under Medicare with Hola. These include – After-hours bulk-billed GP consults (general medical advice): Available on Weekdays... View full answer on – Does Hola Health offer Medicare bulk billing?

Question 2

Do I need a Medicare card to use Hola services?

Accepted Answer

Yes, you only need a Medicare card if you want to access Hola's Medicare bulk-billed services. If you don’t have Medicare, you can still use Hola Health—you’ll just... View full answer on – Do I need a Medicare card to use Hola services?

Question 3

Who can use Hola Health?

Accepted Answer

Anyone in Australia aged 18 or older can use Hola Health. Young people aged 16–17 may be able to access certain services depending on suitability... View full answer on – Who can use Hola Health?

Question 4

What conditions does Hola treat?

Accepted Answer

Hola online GPs can help with many common health issues. Hola offer online prescriptions and telehealth consultations for everyday conditions, including common conditions like: Cough ... View full answer on – What conditions does Hola treat?

Question 5

How do I pay for the consult?

Accepted Answer

Payment is made via credit card via a secure payment gateway. We accept Visa, Mastercard & American Express. For a bulk-billing telehealth appointment For bulk... View full answer on – How do I pay for the consult?

Question 6

Is Hola Health free?

Accepted Answer

Some services with Hola are fully bulk-billed, which means you pay nothing if you have a valid Medicare card and use the service during bulk-bill... View full answer on – Is Hola Health free?

Question 7

What is the Hola Health app?

Accepted Answer

The Hola Health app is a simple, secure way to access healthcare from home. You can request medical certificates, speak to a GP, get prescriptions,... View full answer on – What is the Hola Health app?

Question 8

Are Hola Health medical certificates legit?

Accepted Answer

Yes. Every Hola Health medical certificate is issued by a real Australian-registered doctor or health practitioner. All certificates include the practitioner’s AHPRA number, provider details,... View full answer on – Are Hola Health medical certificates legit?

Question 9

Are Hola doctors&#8217; real doctors?

Accepted Answer

Yes, Hola doctors are real Australian clinicians — fully AHPRA-registered and experienced in Australia’s healthcare system. We’ve partnered with more than 100 GPs and practitioners across the... View full answer on – Are Hola doctors’ real doctors?

Question 10

How is Hola protecting my information &#038; privacy?

Accepted Answer

Your privacy, safety and trust come first at Hola Health. We know your medical information is sensitive. With online scams getting smarter every day, it’s important you know exactly how we keep... View full answer on – How is Hola protecting my information & privacy?

Question 11

Is Hola Health legit?

Accepted Answer

Being an online telehealth service provider, we get this question a lot. The answer is yes, Hola Health is legit and very much like your... View full answer on – Is Hola Health legit?

Question 12

What is Hola Health?

Accepted Answer

Hola Health, or Hola is an Australian telehealth service provider working around the clock to provide quality healthcare across Australia. Founded in Perth in 2020,... View full answer on – What is Hola Health?

About Hola – FAQ